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Job Title
Organizational Change Management (OCM) Manager
Job Location
Kansas City
Job Type
Business Services
Country/Territory
United States
Region
The Americas
Description
The OCM Manager leads the Organisational Change Management team
within the Project Management Office of the firm's Global IT
department. The IT PMO oversees the delivery of all IT projects for
the firm. The IT PMO is made up of the following teams: Project
Delivery, Business Analysis, Centre of Excellence, and OCM. This role
is targeted to be located in Kansas City in order to provide PMO
management coverage outside of the UK.
The Role
The OCM Manager leads a team of OCM Analysts who work across multiple
IT project delivery teams to maximise return on investment by driving
business adoption of new technologies. This is achieved through:
The creation and execution of awareness campaigns and targeted
deployment communications, to minimise employee resistance and
maximize employee engagement
The provision of appropriate training, to drive faster adoption
and higher end-user proficiency
The execution of post-implementation reviews with end users, to
increase utilisation of the new technologies
The quantification and tracking of ROI through effective benefits
management across the project lifecycle
The maintenance of a collated view of the organisational change
impact of the IT project portfolio across geographies and
departments, to ensure that the business can absorb the aggregate
change resulting from multiple IT projects.
Key Responsibilities
OCM Strategy
Development of goals and strategies for the OCM team that are
complimentary to the strategic priorities of the wider organisation
Development and review of all OCM standard operating procedures
and best practices, resulting in consistent, repeatable methods
Support the wider PMO with business stakeholder engagement to
understand and manage future demand for change
Acting as a trusted strategic advisor, work alongside business and
IT leaders to help determineOCM requirements for IT projects
Capacity and capability forecasting and evaluation to ensure team
activities are prioritised and team resources are allocated appropriately
Development and reporting of team performance metrics, plus
analysis and intervention to improve team performance
Monitor OCM functional compliance with policies and standards
OCM Execution
Provide management oversight for the team of OCM Analysts to support
the successful delivery of the following:
Performing business impact assessments (incl. identifying output
recommendations) for technology implementation projects
Creating and executing the OCM Plan for technology implementation projects
Upfront definition of the target benefits for a project, and
oversight of the measurement of realised benefits (typically post-deployment)
Planning and execution of large-scale multi-channel awareness
campaigns for upcoming major new technology deployments
Oversight of delivery of training artefacts (QRGs, videos, etc.)
of professional-level quality
Creating and executing (post-deployment) the Adoption Assurance
Plan for technology implementation projects, including designing and
performing post-implementation reviews, and distilling the summary
recommendations based on the review feedback
Ensure the OCM team contributes as required to weekly project
progress reporting
Ensure the OCM team contributes as required to the identification
and management of project risks and issues
Embodies Global IT Leadership Guiding Principles
Model behaviours consistent with Clyde & Co.'s larger culture
and the IT Team and Customer Engagement Principles
Engage with the business in a thoughtful, professional manner
always - be a brand ambassador for IT's capabilities, services and principles
Be accountable for results of their specific team and of the
larger global IT organisation
Actively contribute as a part of the whole solution not just their
portion - engage with positive intentions and work collaboratively
as a single, cohesive team
Actively support the leadership team and its direction (verbally
and in written form) and be a genuine advocate for the strategies
and goals of the department and leadership team
Exercise a "progress versus perfection" focus, with a
mindset toward delivery and meeting client and customer needs proactively
Exhibit productive candour
Be innovative and set high standards for their team and self
Take smart, calculated risks to accelerate achievement of the IT
strategic plan, while managing and communicating overall risk to the
firm and IT
Follow through on commitments (team and individual)
Team Leadership and Development
Hires, develops and retains quality staff through effective coaching,
mentoring and career development. Brings thought leadership to peers
and business partners on combining good processes and effective
measures with solid team engagement to execute on our deliverables.
Specifically, the incumbent will create a self-sustaining organisation through:
Coaching effectively to enable delivery of identified team and
individual goals, growing individual skills, and ensuring team
behaviours align with department principles
Creating individualized Professional Development & Career
Plans supported by role/technical expertise development and
coaching. Effectively providing continuous formal and informal
feedback to set expectations with employees and to manage
achievement of goals
Evaluating staffing levels and skills and managing the team to
meet cost goals while ensuring coverage of critical technology or
functional responsibilities within their care
Essential Skills & Experience
OCM-specific
Substantial proven experience in a similar role within a
professional services environment, ideally on a large scale with
global impact
Expert-level knowledge of OCM and associated methodologies,
techniques, processes, and approaches for defining, planning,
executing, monitoring and controlling the OCM contribution to
technology projects and programmes
Application of the Prosci ADKAR methodology in enterprise projects
Developing others through coaching on OCM disciplines
Defining and executing IT project Business Impact Assessments and
associated response plans, all with business stakeholder participation
Enterprise curriculum development and Learning Management (LMS)
administration / oversight
Benefits management for IT projects across the full project lifecycle
General
Effective leadership, interpersonal and communication skills
Effective facilitation of meetings with senior leadership
Proven creative, problem-solving skills
Coaching and developing others through transfer of expertise
Building strong relationships up to executive level across
technical teams, business stakeholders and third parties
Presenting complex problems in simple terms, succinctly helping
articulate risks/choices for governance groups to enable effective decision-making
Legal industry experience is desirable
Qualifications and Certifications
Prosci Certified Change Practitioner (essential)
Clyde & Co shifted to virtual work for the majority of our
lawyers and business services team with the global outbreak of
Covid-19. This precaution was taken to help protect our people,
clients and communities. It is likely that this role will start
virtually while the firm continues to evaluate the situation.
-Principals Only-
We offer a rewarding work environment that supports professional
growth and opportunities. We value diversity in our work place and
it is the policy of the Firm to recruit, hire, promote, reassign,
compensate and train highly qualified persons without regard to
race, color, sex, sexual orientation, gender identity or expression,
religion, national origin, age, disability or any other basis
protected by applicable law.
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