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Job Title
Organizational Change Management Communication Specialist
Job Location
Kansas City
Job Type
Business Services
Country/Territory
United States
Region
The Americas
Description
The Team
This role is part of the Organizational Change Management (OCM) team
within the Program Management Office (PMO) within the Information
Technology (IT) department. The IT PMO oversees the delivery of all IT
projects for the firm and encompasses the Project Delivery team,
Business Analysts team, Centre of Excellence team and IT Training team.
The Role
The Organizational Change Management Communication Specialist's
primary focus is on people and communication. The OCM Communication
Specialist works across global IT project delivery teams and supports
the overall OCM communication approach to increase effective
communications, ensure faster adoption and (ultimately) sustained
behaviour change for the new processes and technologies through:
The development & maintenance of communication plans,
tools/templates standards and processes to increase efficiency,
adoption and understanding of the organizational change management
activities within the OCM methodology
The creation and execution of awareness campaigns and targeted
deployment communications to minimise employee resistance and
maximize employee engagement
The creation, development and
implementation of communication plans, campaigns and monitor their
effectiveness across multiple projects
The provision of appropriate training to drive faster adoption and
higher end-user proficiency
Assist with OCM deliverables execution on assigned IT projects
The OCM Communication Specialist will provide communication,
tools/templates and processes across OCM team, IT projects and the
impact of the IT project portfolio across geographies and departments.
Key Responsibilities
Assess, strategize, plan and execute needed OCM communication
activities within projects to promote and ensure faster adoption and
(ultimately) sustainment implemented changes
Creation of surveys for baseline dataset and on-going measurements
via MS Sharepoint and MS Forms
Design, implement and maintain sharepoint sites, lists, power apps
and power automate
Create, implement and maintain communication material for end-user
engagement as part of new technology deployments
Performs business impact analysis during the early stages of IT
projects to assess the need for OCM support and to inform project
OCM plans
Executes OCM strategies to mitigate resistance and foster a
positive acceptance of change
Engages effectively with senior business leaders on the importance
of the sponsor's role in implementing the change successfully
Works with communication, training, and HR specialists to define
IT project OCM plans
Works with other members of IT project teams to integrate OCM
activities into the overall project plan
Maintains a strong awareness of any risks, issues and dependencies
associated with the execution of the OCM components of project
plans, and escalates when necessary
Defines target benefits of the new technologies to be deployed,
measures the actual business value realised post-deployment, and
recommends changes to address missed ROI opportunities
Contributes to project Lessons Learned workshops and After-Action
Reviews to capture learnings that can be applied to future projects
to improve success
Ensures OCM methodology, processes and deliverables are
incorporated into the IT project delivery methodology
Clyde & Co shifted to virtual work for the majority of our
lawyers and business services team with the global outbreak of
Covid-19. This precaution was taken to help protect our people,
clients and communities. It is likely that this role will start
virtually while the firm continues to evaluate the situation.
-Principals Only-
We offer a rewarding work environment that supports professional
growth and opportunities. We value diversity in our work place and
it is the policy of the Firm to recruit, hire, promote, reassign,
compensate and train highly qualified persons without regard to
race, color, sex, sexual orientation, gender identity or expression,
religion, national origin, age, disability or any other basis
protected by applicable law.
CLYDE & CO PRIVACY NOTICE: https://www.clydeco.com/help/privacy