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Applications Support Manager
Clyde & Co is a leading, sector-focused global law firm with 400
partners, 2000 legal professionals and 3600 staff in over 55 offices
across six continents. Its core global sectors position it at the
heart of global trade and commerce: insurance, trade &
commodities, energy, transport and infrastructure. With a strong
emerging markets focus, the firm has achieved compound average annual
revenue growth of 12% over the last five years, making it one of the
fastest growing law firms in the world with ambitious plans for
Our achievements were recognized in 2016, when we were awarded the
accolade of Law Firm of the Year by The Lawyer. This award is one of
the most sought-after in the industry as it recognises the firm that
has performed most strongly on a number of measures including; strong
leadership and strategic vision, strong financial management and
growth, talent management and workplace development and client innovation.
Our vision is to be our clients first choice for complex,
multi-jurisdictional matters in our chosen sectors by investing in our
core practice areas in chosen locations, serving an international
client base and build a network of offices in key trading zones. Our
key focus is also to become the "go to" firm in emerging
markets, running ourselves professionally by attracting and developing
the best people.
The Applications Support Manager is a member of the Global
Information Technology organization, serving in a leadership role.
Works across the department and other business functions to drive the
methodology, and support capabilities designed to enable high
performance across all of Clyde & Co.'s business functions. The
incumbent manages the Applications Support team by carrying out the
strategic priorities of the organization while developing
complimentary goals and strategies for his/her team. In addition, the
incumbent is responsible for the development and review of all
standard operating procedures and best practices within their team's
"run book" pertaining to their scope while managing the
technical ecosystem, globally.
This role can be located anywhere Clyde & Co. operates and
collaborates with other managers, Global Heads of technologies, the
Chief Technology Officer and the CIO.
1. EMBODIES GLOBAL IT LEADERSHIP GUIDING PRINCIPLES Comprises part of a larger leadership team that works
collaboratively to deliver results that support the firm's strategic
plan and its clients. As a team member of the larger leadership
collective, a manager will: a. Models behaviors consistent with
Clyde & Co.'s larger culture and the IT Team and Customer
Engagement Principles. a. Engage with the business in a
thoughtful, professional manner at all times - be a brand ambassador
for IT's capabilities, services, and principles. b. Be
accountable for results of their specific team and of the larger
global IT organization. c. Actively contribute as a part of the
whole solution not just their portion - engage with positive
intentions and work collaboratively as a single, cohesive
team. d. Actively support the leadership team and its direction
(verbally and in written form) and be a genuine advocate for the
strategies and goals of the department and leadership team. e.
Exercise a "progress versus perfection" focus, with a
mindset toward delivery and meeting client and customer needs
proactively. f. Exhibit productive candor. g. Be innovative
and set high standards for their team and self. h. Take smart,
calculated risks to accelerate achievement of the IT strategic plan,
while managing and communicating overall risk to the firm and
IT. i. Follow through on commitments (team and individual).
2. TEAM LEADERSHIP & DEVELOPMENT Hires, develops and retains quality staff through effective
coaching, mentoring and career development. Brings thought leadership
to peers and business partners on combining good processes and
effective measures with solid team engagement to execute on our
technology deliverables. Specifically, the incumbent will create a
self-sustaining organization through: a. Coaching effectively to
enable delivery of identified team and individual goals, growing
individual skills, and ensuring team behaviors align with department
principles. b. Creating individualized Professional Development
& Career Plans supported by role/technical expertise development
and coaching. Effectively providing continuous formal and informal
feedback to set expectations with employees and to manage achievement
of goals. c. Evaluating staffing levels and skills and managing
the team to meet cost goals while ensuring coverage of critical
technology or functional responsibilities within their care.
3. EXECUTION OVERSIGHT Implements an effective set of delivery methodologies that
supports the execution of a global technology function to
include: a. Development, sustainment and training of a Technical
Run Book covering policies and procedures resulting inconsistent,
repeatable methods of success. b. Delivery methodologies and
supporting policies and tactical procedures. c. Development
and/or reporting of team metrics and measures ~ analyse and adjust to
improve team performance. d. Skill-based capacity forecasting and
evaluation to ensure his/her team's resources are used effectively in
support of the department's identified priorities. e. Supporting
departmental finances, including budgeting and forecasting.
4. TECHNOLOGY EXPERTISE Responsible for operational support of the global application
estate. This includes planning, directing, and coordinating a globally
distributed team to ensure the firm's Enterprise Solutions operate to
agreed levels of stability, and performance. Primarily responsible for
managing high level 24hr ticket escalation, and vendor management for
Qualifications & Experience The ideal candidate is comfortable and competent as a manager of
people and can balance the need to track the details that make things
happen while always keeping an eye on the bigger picture. •
Minimum 3-5 years in senior technology teams, varying degrees of
experience required based upon progression within the manager role.
Proven experience in directly managing teams or supervisor/senior
level responsibility for setting goals and objectives for a technology
team • Experience in successfully working with a global
team • Highly influential with peers and effectively manages up,
to collaborate and deliver goals aligned with the IT strategy •
Ability to manage:
Customer/client expectations against realities of capacity,
Experience working with third party vendors for supporting of
enterprise solutions, consulting services, and/or supplementary staffing.
Experience managing complex budgets tied with ensuring vendor
management is well maintained.
Direct experience with implementation and support of enterprise
solutions, such as document management, web based platforms,
enterprise legal applications, & ERPs (HR, CRM, Intranet)
Degree in Computer Science or related degree is preferred.
Clyde & Co shifted to virtual work for the majority of our
lawyers and business services team with the global outbreak of
Covid-19. This precaution was taken to help protect our people,
clients and communities. It is likely that this role will start
virtually while the firm continues to evaluate the situation.
Clyde & Co US LLP is committed to protecting the health and
well-being of our employees and partners, their families, and
members of our community against COVID-19. Accordingly, we require
all partners and employees based in the United States to be fully
vaccinated against COVID-19 to enter the Firm's office, unless they
have been granted a reasonable accommodation based on documented
medical or religious grounds. Offers of employment will be
conditioned upon applicants presenting proof of full COVID-19
vaccination unless exempted by the firm based on medical or
We offer a rewarding work environment that supports professional
growth and opportunities. We value diversity in our work place and
it is the policy of the Firm to recruit, hire, promote, reassign,
compensate and train highly qualified persons without regard to
race, color, sex, sexual orientation, gender identity or expression,
religion, national origin, age, disability or any other basis
protected by applicable law.
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