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Job Title Applications Support Manager
Role Business/Professional Services
Expertise Information Technology
Job Location Kansas City

The Firm

Clyde & Co is a leading, sector-focused global law firm with 400 partners, 2000 legal professionals and 3600 staff in over 55 offices across six continents. Its core global sectors position it at the heart of global trade and commerce: insurance, trade & commodities, energy, transport and infrastructure. With a strong emerging markets focus, the firm has achieved compound average annual revenue growth of 12% over the last five years, making it one of the fastest growing law firms in the world with ambitious plans for further growth.

Our achievements were recognized in 2016, when we were awarded the accolade of Law Firm of the Year by The Lawyer. This award is one of the most sought-after in the industry as it recognises the firm that has performed most strongly on a number of measures including; strong leadership and strategic vision, strong financial management and growth, talent management and workplace development and client innovation.

Our vision is to be our clients first choice for complex, multi-jurisdictional matters in our chosen sectors by investing in our core practice areas in chosen locations, serving an international client base and build a network of offices in key trading zones. Our key focus is also to become the "go to" firm in emerging markets, running ourselves professionally by attracting and developing the best people.

The Role

The Applications Support Manager is a member of the Global Information Technology organization, serving in a leadership role. Works across the department and other business functions to drive the methodology, and support capabilities designed to enable high performance across all of Clyde & Co.'s business functions. The incumbent manages the Applications Support team by carrying out the strategic priorities of the organization while developing complimentary goals and strategies for his/her team. In addition, the incumbent is responsible for the development and review of all standard operating procedures and best practices within their team's "run book" pertaining to their scope while managing the technical ecosystem, globally.

This role can be located anywhere Clyde & Co. operates and collaborates with other managers, Global Heads of technologies, the Chief Technology Officer and the CIO.

Key Responsibilities

Comprises part of a larger leadership team that works collaboratively to deliver results that support the firm's strategic plan and its clients. As a team member of the larger leadership collective, a manager will:
a. Models behaviors consistent with Clyde & Co.'s larger culture and the IT Team and Customer Engagement Principles.
a. Engage with the business in a thoughtful, professional manner at all times - be a brand ambassador for IT's capabilities, services, and principles.
b. Be accountable for results of their specific team and of the larger global IT organization.
c. Actively contribute as a part of the whole solution not just their portion - engage with positive intentions and work collaboratively as a single, cohesive team.
d. Actively support the leadership team and its direction (verbally and in written form) and be a genuine advocate for the strategies and goals of the department and leadership team.
e. Exercise a "progress versus perfection" focus, with a mindset toward delivery and meeting client and customer needs proactively.
f. Exhibit productive candor.
g. Be innovative and set high standards for their team and self.
h. Take smart, calculated risks to accelerate achievement of the IT strategic plan, while managing and communicating overall risk to the firm and IT.
i. Follow through on commitments (team and individual).

Hires, develops and retains quality staff through effective coaching, mentoring and career development. Brings thought leadership to peers and business partners on combining good processes and effective measures with solid team engagement to execute on our technology deliverables. Specifically, the incumbent will create a self-sustaining organization through:
a. Coaching effectively to enable delivery of identified team and individual goals, growing individual skills, and ensuring team behaviors align with department principles.
b. Creating individualized Professional Development & Career Plans supported by role/technical expertise development and coaching. Effectively providing continuous formal and informal feedback to set expectations with employees and to manage achievement of goals.
c. Evaluating staffing levels and skills and managing the team to meet cost goals while ensuring coverage of critical technology or functional responsibilities within their care.

Implements an effective set of delivery methodologies that supports the execution of a global technology function to include:
a. Development, sustainment and training of a Technical Run Book covering policies and procedures resulting inconsistent, repeatable methods of success.
b. Delivery methodologies and supporting policies and tactical procedures.
c. Development and/or reporting of team metrics and measures ~ analyse and adjust to improve team performance.
d. Skill-based capacity forecasting and evaluation to ensure his/her team's resources are used effectively in support of the department's identified priorities.
e. Supporting departmental finances, including budgeting and forecasting.

Responsible for operational support of the global application estate. This includes planning, directing, and coordinating a globally distributed team to ensure the firm's Enterprise Solutions operate to agreed levels of stability, and performance. Primarily responsible for managing high level 24hr ticket escalation, and vendor management for operational support.

Qualifications & Experience
The ideal candidate is comfortable and competent as a manager of people and can balance the need to track the details that make things happen while always keeping an eye on the bigger picture.
• Minimum 3-5 years in senior technology teams, varying degrees of experience required based upon progression within the manager role. Proven experience in directly managing teams or supervisor/senior level responsibility for setting goals and objectives for a technology team
• Experience in successfully working with a global team
• Highly influential with peers and effectively manages up, to collaborate and deliver goals aligned with the IT strategy
• Ability to manage:

  • Complex relationships (indirect, senior leader, peer)
  • Expectations (move faster, lower budget, deliver better results)
  • Benchmarking to evolve methodology and standards
  • Customer/client expectations against realities of capacity, skillset, etc.
  • Experience working with third party vendors for supporting of enterprise solutions, consulting services, and/or supplementary staffing.
  • Experience managing complex budgets tied with ensuring vendor management is well maintained.
  • Direct experience with implementation and support of enterprise solutions, such as document management, web based platforms, enterprise legal applications, & ERPs (HR, CRM, Intranet)
  • Degree in Computer Science or related degree is preferred.

Clyde & Co shifted to virtual work for the majority of our lawyers and business services team with the global outbreak of Covid-19. This precaution was taken to help protect our people, clients and communities. It is likely that this role will start virtually while the firm continues to evaluate the situation.

Clyde & Co US LLP is committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, we require all partners and employees based in the United States to be fully vaccinated against COVID-19 to enter the Firm's office, unless they have been granted a reasonable accommodation based on documented medical or religious grounds. Offers of employment will be conditioned upon applicants presenting proof of full COVID-19 vaccination unless exempted by the firm based on medical or religious grounds.

-Principals Only-

We offer a rewarding work environment that supports professional growth and opportunities. We value diversity in our work place and it is the policy of the Firm to recruit, hire, promote, reassign, compensate and train highly qualified persons without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability or any other basis protected by applicable law.

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