The Firm

Clyde & Co is a leading, sector-focused global law firm with 400 partners, 2000 legal professionals and 3600 staff in over 40 offices across six continents. Its core global sectors position it at the heart of global trade and commerce: insurance, trade & commodities, energy, transport and infrastructure. With a strong emerging markets focus, the firm has achieved compound average annual revenue growth of 12% over the last five years, making it one of the fastest growing law firms in the world with ambitious plans for further growth.

Our achievements were recognized in 2016, when we were awarded the accolade of Law Firm of the Year by The Lawyer. This award is one of the most sought-after in the industry as it recognises the firm that has performed most strongly on a number of measures including; strong leadership and strategic vision, strong financial management and growth, talent management and workplace development and client innovation.

Our vision is to be our clients first choice for complex, multi-jurisdictional matters in our chosen sectors by investing in our core practice areas in chosen locations, serving an international client base and build a network of offices in key trading zones. Our key focus is also to become the "go to" firm in emerging markets, running ourselves professionally by attracting and developing the best people.

The Role

The Solution Engineer designs, implements, and supports assigned IT systems, services, and environments. This includes responsibility for overall health, capacity, and performance. This position participates on IT related projects and is expected to ensure that solutions proposed and implemented meet the demands of the firm, and align with technology standards and governance. The successful candidate for this position must have strong analytical skills and be able to own technical issues through to resolution.

Management Responsibilities

None.

Key Responsibilities

System Maintenance & Administration

• Preventative maintenance, including patching.
• Capacity and performance management, monitoring and alerting.
• Work within the Change Management process.
• Create and update relevant processes and documentation, including run books and support guides.
• Identify, measure, and report KPI's.
• Work with vendors and partners as needed, including escalation of support tickets.
• Perform backups as required. Participate in on-call rotation and out of hours scheduled maintenance.

Projects & Planning

• Perform system upgrades and replacements. Plan for capacity changes.
• Input and periodically review IT Disaster Recovery plans, ensuring they are documented, updated and tested.
• Maintain knowledge of current/upcoming technology. Contribute to roadmaps.
• Provide recommendations and plans for continual service improvement and optimization.
• Act as the subject matter expert when working with Service Desk and Project Teams.
• Transition and training of new services to Service Desk and other team members.
• Work with vendors and partners as needed.

Complex Issue Resolution

• Manage and resolve escalated support tickets.
• Conduct deep dive technical analysis to resolve system problems, ensuring procedures and processors are followed for system changes.
• Continually improve documentation, training, and access for customer service teams to allow resolution of issues without escalation.
• Follow all pre-defined incident management processes.

Communication

• Communication of issues and updates to other teams and management.
• Ensure knowledge is shared and systems are supported globally.

Required Knowledge, Skills & Abilities

• Works under general supervision, within well-established practices and clearly defined scope of work of minimal complexity.
• Demonstrates initiative when resolving assigned tasks. Proactive approach to identifying problems, whilst taking ownership of solutions. Is approachable, respectful, and friendly.
• Able to communicate clearly in writing and explain work to his/her supervisor and others in the group. Can work effectively with peers, demonstrating an ability to listen and take instruction.
• Can identify symptoms of problems/issues; partners with other team members to isolate contributors. Demonstrates a desire to learn and adapt.
• Knows and applies basic concepts and techniques. Experienced with a single system.
• Contributes technical ideas to solution design process. Participates in POCs.

Required Experience

• 1 - 4 years of experience working in relevant technology roles, such as system or solution engineer in a virtualized environment.
• Experience with 1 or more of the following technologies:
  • End User Solutions & Availability
    • Citrix - Xenapp , AppV , Director
    • Profile Management - CPM & UEV
    • Windows Server / Desktop
    • SCCM / SCOM • Active Directory, GPO Mgmt
    • VB / Powershell scripting
    • VMware vSphere / Virtualization
    • Domain services - Active Directory, DNS, DFS, DHCP
    • SAN, NAS - DellEMC VNX /Unity
    • Backup & DR - CommVault , Zerto , VMware SRM

Clyde & Co shifted to virtual work for the majority of our lawyers and business services team with the global outbreak of Covid-19. This precaution was taken to help protect our people, clients and communities. It is likely that this role will start virtually while the firm continues to evaluate the situation.

Clyde & Co US LLP is committed to protecting the health and well-being of our employees and partners, their families, and members of our community against COVID-19. Accordingly, we require all partners and employees based in the United States to be fully vaccinated against COVID-19 to enter the Firm's office, unless they have been granted a reasonable accommodation based on documented medical or religious grounds. Offers of employment will be conditioned upon applicants presenting proof of full COVID-19 vaccination unless exempted by the firm based on medical or religious grounds.

-Principals Only-

We offer a rewarding work environment that supports professional growth and opportunities. We value diversity in our work place and it is the policy of the Firm to recruit, hire, promote, reassign, compensate and train highly qualified persons without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability or any other basis protected by applicable law.

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