The Role

To provide credit control support to the Insurance group. To work as part of the wider credit control team and provide administration support where necessary

Key Responsibilities

• Ensure invoice debts are collected in a timely manner.
• Hold regular meetings with partners and case handlers to ensure all relevant debts are chased as necessary.
• Following up overdue invoices by telephone, email and letter within agreed time scales.
• Maintaining accurate notes on the credit control database which is used to keep a record of outstanding invoices and may be used to manage the scheduling of payment chasing.
• Dealing with queries from case handlers, clients and other members of the Finance Department. Daily communication with cashiers and billing assistants. Establish working relationships with the partners in dealing with outstanding debts.
• The Credit Controller will also need to use Elite 3E to make general invoice enquiries. A working knowledge of Excel and Elite 3E is necessary for ad hoc queries and providing schedules to clients.
• Cash collection and debtor day targets are agreed each month for each practice area of the firm, and debtor ageing levels are monitored. Regular team meetings with theSenior Credit Controller are used to establish the most appropriate approach for chasing outstanding debts in the forthcoming period.
• The role requires a methodical approach to ensure all relevant debts are chased, but the successful candidate will also need to be convincing and persuasive when communicating with clients and partners.
• All duties necessary to support the management of outstanding client debts in line with agreed targets

Essential Skills and Experience

• Credit Control experience, preferably within a law firm and a good working knowledge ofInsurance market collections, to include an understanding of ECF (Electronic collections files) for Lloyds and Lirma / ILU collections. Understanding of Insurance layers, Insurance slip percentages and Costs Sharing Arrangements.
• Ability to communicate at a senior level.
• Ability to manage & prioritise an extensive caseload, while also meeting other ad hoc objectives.
• Ability to recognise potential risks to the Firm that should be escalated.
• A working knowledge of Excel spreadsheets is required.
• A working knowledge of 3E, Elite Collections (or similar) would be preferable. Strong communication skills.
• Ability to establish & maintain excellent relationships with both internal & external clients.
• Ability to negotiate at a senior level and to influence towards a positive outcome for the Firm.
• Ability to meet deadlines and work effectively and accurately, even when under pressure.
• Ability to assist in promoting the role & importance of the Credit Control team within the Firm.

Our Values

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness

Please click on the link below to view the job description.

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.

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