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Job Title Litigation Support Analyst
Job Location Chicago
Job Type Business/Professional Services & Support

Locations: Chicago, IL; Kansas City, MO

The Team

Legal technology (in particular eDiscovery, litigation / hearing support and due diligence / deal room software) provides our lawyers with a competitive edge in the data driven world we live in. Clyde & Co's LegalTech Services team (the Team) helps the firm's lawyers leverage technology to work collaboratively and efficiently, for example by helping our lawyers swiftly identify the facts and key issues in their matters from numerous documents/emails/etc made available as part of legal disclosure exercises. The Team uses several sophisticated software solutions to assist our lawyers with their legal review, disclosure and hearing preparation processes. If you are a motivated and problem-solving oriented individual - this firm, this team and this industry is a fantastic place to be.

Our normal hours of work are 9:00 to 17:30 but it may be necessary to work additional hours, including weekends, on an ad-hoc basis, to ensure we fully meet our clients' needs and objectives.


This is an exciting opportunity to join our innovative and expanding LegalTech Services team. You will be responsible for managing the technical elements of data and document reviews, data disclosure and presentation, data room administration and transformation, and data visualisation to enhance matter outputs. You will report to the Senior Manager, LegalTech Services (based in the UK), and you will be a key representative of the Team for our internal and external clients across the North America region.

Key Responsibilities

Matter Management & Time Recording

  • Working with the legal team, client, vendor and any third party on disputes and corporate matters either independently or together with another Team member
  • Adhering to the Team's processes, procedures and standards to provide to our legal teams and/or clients eDiscovery, document disclosure, data room and hearing preparation services including but not limited to:
    • Processing data and documents into software platforms
    • Providing access to software platforms by setting up and monitoring user accounts
    • Creating folders in software platform
    • Executing searches in software platforms across client data as instructed
    • Manipulating load files to ensure they are in line with requested disclosure protocols
    • Creating hyperlinked document bundles
  • Developing and maintaining Team, matter and billing information, ie matter logs, issue logs, invoice logs, etc
  • Advising the legal team and/or client on the relevant technical best practices for the matter and providing (and/or arranging the vendor to provide) training for the legal teams and/or clients on the use of the vendor's platform for the matter
  • Efficiently and accurately recording with clear and sufficient detail all your time spent on: billable matters to enable your work to be charged to clients promptly; and non-billable work
  • Evaluating vendor invoices, working with the Team to ensure those invoices are coded in the firm's financial systems to the relevant matters and passed through to the relevant client(s) for payment, and monitoring the firm's payments to the relevant vendors with respect to those invoices
  • Assisting with the efficient and effective billing to our legal teams and/or clients of charges they incur pursuant to pre-pay / subscription arrangements with vendors which the Team has in place

Risk Management & Quality Control

  • Working with relevant Team members to: identify risks arising as a result of or in connection with LegalTech Services work (for example, data security, data quality and reputational risks); develop plans to remediate or mitigate those risks; and implement those plans
  • Working with relevant Team members to develop and maintain a service level agreement for the Team's provision of LegalTech Services in North America

Process & Product Standardisation

  • Working independently and/or together with relevant Team members to: establish effective processes and procedures which standardise, in accordance with industry best practice, the work the Team does; and develop and regularly update the Team runbook to ensure it reflects those current processes and procedures

Vendor & Software Management

Working with relevant Team members to manage relationships with all LegalTech Services vendors in North America (the Vendors) to ensure they deliver high quality and consistent service and

  • products to the Team, our legal teams and clients in accordance with the agreements the firm has in place with the Vendors
  • Keeping abreast of the Vendors' new, enhanced or alternative service and product offerings and working with relevant Team members to pilot and, if pilots are successful, implement those of value

New Third Party Solutions & Services

  • Keeping abreast of new third party service and product offerings in North America
  • Working with relevant Team members to consult with, and prepare proposals for the consideration of, the Senior Manager, LegalTech Services in relation to potentially piloting and implementing new third party services and products for our legal teams and/or clients in North America
  • Working with relevant Team members to pilot and, if pilots are successful, working with the Team as well as others (such as the firm's Information Security, Risk and Procurement teams) to on-board new vendors and implement their services and/or products

Internal & External Business Development & MarComms

  • Working with relevant Team members to develop and implement a plan to generate new business opportunities for the Team with internal and external clients
  • Gathering client feedback and drawing insights from client satisfaction surveys
  • Working with relevant Team members to raise the Team's profile through the preparation and distribution of promotional materials and thought leadership for internal and external audiences

Training & Knowledge

  • Providing training for our legal teams (in particular junior legal team members such as legal trainees) and/or clients on the Team's processes, procedures and in-house software
  • Providing, and/or arranging vendors to provide, training for our legal teams and/or clients on the use of third party software
  • Advising our legal teams and/or clients on technical best practices and sharing your technical knowledge and experience with them
  • Through this training and knowledge sharing, promoting the LegalTech Services function and services to our legal teams and/or clients in order to develop new business for the LegalTech Services function

Essential Skills & Experience

  • 3-5 years of experience in a law firm, eDiscovery or legal technology vendor is advantageous, along with experience using Relativity / RelativityOne, DISCO, Nextpoint, Reveal, Everlaw, HighQ Collaborate, SharePoint, Opus 2 or other eDiscovery / legal technology platforms
  • Ability to communicate effectively and diplomatically, orally and in writing, with team members, legal teams, clients and technical or non-technical individuals
  • Ability to demonstrate excellent organisational skills with an acute attention to detail
  • Ability to work effectively under pressure in time-sensitive situations and prioritise / manage multiple projects with competing deadlines
  • Experience troubleshooting software applications and communicating results to support teams
  • Hard worker - You are industrious and diligent in everything you do
  • Creative thinker - You are curious and unafraid to ask questions
  • Innovator - You are willing to initiate changes and introduce new ideas

- Principals Only -

It is the policy of the Firm to recruit, hire, promote, reassign, compensate and train highly qualified persons without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability or any other basis protected by applicable law.

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