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Job Title Claims Investigator - Edinburgh / Glasgow
Job Location Edinburgh
Job Type Claims Handler/Manager
Expertise Catastrophic Injury and Large Loss

Claims Investigator - Casualty Team - Glasgow or Edinburgh

We are looking to recruit for a Claims Investigator to join our Edinburgh or Glasgow office.

If you are interested in building your expertise in the biggest, market leading Casualty practice in the UK, now is the time to join Clyde and Co. The role will be supporting the Catastrophic Injury and Large Loss department within the Casualty region of the firm.

A unique opportunity has arisen for a Claims Investigator to join our Edinburgh or Glasgow office. If you are an experienced Claims Investigator who can provide a proactive and accurate liability investigation service, this role could be the one for you. You will work in partnership with lawyers and insurer clients investigating a portfolio of your own claims whilst assisting senior lawyers with the investigations needed on their files.

Please note the role involves site visits, so the role will require travelling to various locations in Scotland. This role will include hybrid working and can be based out of our Edinburgh or Glasgow office.

Key Responsibilities

  • Deliver a visible, effective, and efficient investigation service
  • Undertake proactive liability investigations, obtaining the relevant evidence to generate detailed reports
  • Provide thorough consideration in assessing risk and associated costs
  • Conduct eyewitness interviews
  • Organise incoming instructions to satisfy service levels agreed
  • Make accurate & timely liability decisions based on assessment of information/evidence
  • Ensure investigation timeframes are always adhered to
  • Record & log management information to support workflow
  • Work within an agreed geographical area

Essential Skills & Experience

  • Extensive claims investigation experience
  • Previous experience of working in-house at a law firm, loss adjusters or an insurer would be desirable but not essential
  • Knowledge of insurance claims handling and principles
  • Detailed working knowledge of industry standards and benchmarks
  • Strong technical knowledge of commercial insurance policies and documentation.
  • Able to establish credibility quickly in the claim's investigation environment
  • A high level of accuracy and attention to detail
  • The ability to meet deadlines and work efficiently and effectively
  • A professional manner with the ability to build relationships internally and externally
  • Excellent verbal and written communication skills

The Firm

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.

Our Values

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

  • Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
  • Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
  • Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
  • Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Role Competency Requirements

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of career development. They vary across levels and different business areas and fall under the following areas:

Technical Excellence

  • Technical legal expertise: the knowledge of the law and ability to apply it
  • Research: the ability to conduct research effectively and apply it commercially
  • Managing legal processes: the ability to ensure all legal processes are followed efficiently and effectively

People and Team

  • Guiding individual performance and development: develops the skills of self and others
  • Teamwork and collaboration: working cooperatively and effectively with others
  • Leadership: creating high performing teams

Client Relationships and Business Development

  • Building business relationships: establishing, maintaining and using relationships to create and develop business opportunities
  • Commercial thinking: understanding the commercial drivers
  • Cross-selling and business development

Finance and Practice Management

  • Finance management and understanding of the business
  • Project management: ensuring projects are delivered
  • Knowledge sharing

Personal Effectiveness

  • Communication
  • Clarity of thinking
  • Personal contribution

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business.

In return, you will benefit from being part of an organisation that is genuinely committed to its people. Within our friendly department you will have access to a range of learning and development opportunities designed to support your ongoing progression.

If you are interested in applying, then feel free to apply by clicking on the below link.

Clyde & Co is committed to promoting equality and diversity in all aspects of employment and are proud to be a Top 50 Inclusive Employer.