The purpose of this role is to provide operational support within the
Dublin office.
The Operations Assistant will act as a key interface between Partners
and fee earners. The role will support the daily management of key
operational activities as well as monitoring and reporting on matter
management. They will be responsible for reviewing internal processes
for effectiveness, to ensure compliance with our regulatory and
contractual obligations and help deliver a cohesive and seamless
service to our clients.
Key Responsibilities
New Instructions
Monitor the volumes of new instructions
Monitor allocation of new instructions to fee earners and
compliance against client SLA's
Provide the Partners with MI relating to new instructions
Matter Management
Liaising with Partners to ensure the effective transfer of matters
to alternative fee earner where applicable
Monitoring fee earners caseloads and provide MI to the Partners
regarding inactive matters for further review
Financial Support
Monitoring the effective and timely closure of matters, ensuring
the files are actively passed for final billing in line with
internal and client SLA's
Proactive and timely billing of matters upon receipt of
instruction from Partners and fee earners
Supporting the Partner and fee earners with administrative
activities arising from client billing requirements
Oversee and support the management of aged debt issues, liaising
with fee earners and the central credit control team to reach
satisfactory resolution
Proactively manage the effective processing of disbursements in
line with client SLA's
Management Information Support
Ensure the accurate submission of internal and client MI across
all clients
Proactively support fee earners in understanding the requirements
of client MI to support the accurate completion of data
Central point of contact for queries from fee earners regarding
completion of MI
Administrative Support
Work closely with the partners to review audit findings and
support the implementation of improvement plans
Work closely with the partners to monitor and proactively support
an effective and speedy resolution of client matters
Essential Skills & Experience
Demonstrable experience of producing and analysing data
Excellent knowledge of insurance litigation processes
Experience within an insurance claims related environment
(preferably insurer based or legal services) .
Knowledge and understanding of working with audit, SLA and KPI analysis
Excellent knowledge of MS Office
Demonstrable experience of the insurance industry and specifically
the claims function.
Proven experience of collaborative working and an ability to forge
relationships with key individuals across all of the different
practice areas.
Understanding of data / MI issues
Strong organisational skills and the ability to handle multiple
priorities within tight timescales.
Able to work to very tight deadlines under pressure and to
assimilate information quickly.
Excellent verbal and written communication skills
Demonstrates attention to detail with a high level of accuracy
Positive and tenacious with the ability to pro-actively drive
initiatives forward and motivate resources within and outside their
team to perform.
The Firm
Clyde & Co is a leading global
law firm, specialising in the sectors that underpin global trade and
commercial activity, namely: insurance, transport, construction,
energy, trade and commodities. It is globally integrated, offering a
comprehensive range of contentious and non-contentious legal
services and commercially-minded legal advice to businesses
operating across the world. Clyde & Co is committed to operating
in a responsible way. This means progressing towards a diverse and
inclusive workforce that reflects the diversity of its communities
and clients, using its legal skills to support its communities
through pro bono work, volunteering and charitable partnerships, and
minimising the impact it has on the environment. The firm has 480
partners, 2400 lawyers, 3200 legal professionals and 5000 people
overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that
guide the decisions we make, unite us in our endeavours and
strengthen our delivery, for our clients and our firm. We:
Work as one
We are a globally connected team of talented people who act with a
firm-first mentality to achieve success
Excel with
clients We aim high and challenge ourselves to
deliver unique excellence for our clients, keeping them at the
centre of everything we do
Celebrate
difference We help each other to be at our best and
believe our differences result in greater achievement
Act boldly We
seek new opportunities, take action and learn as we go, recognising
that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and
professional development opportunities for our people enabling them to
be highly effective in their current role as well as assisting them to
fulfil their career aspirations.
