As the CRM Project Lead, you'll be at the forefront of our digital
evolution, working closely with the Senior Digital Transformation
Manager and IT experts to implement a cutting-edge CRM system across
our firm. This role isn't just about technology; it's about driving
business growth, nurturing client relationships, and elevating our
brand reputation through innovative digital solutions.
You'll spearhead the procurement process for our new CRM vendor,
collaborating with procurement and IT colleagues to define project
scope, conduct discovery sessions, and craft compelling RFPs. You will
be able to focus on strategy as you align the CRM technology solution
with our business objectives and seamlessly integrate it into our
digital marketing and IT roadmaps. Agile thinking and clear
communication will be your strengths as you engage with stakeholders
across departments, ensuring seamless coordination and buy-in.
Please note, this role can be undertaken from any of our UK Offices.
What You'll Do
Lead the Charge: Take ownership of the CRM vendor
identification and delivery process, guiding the project from
discovery to onboarding planning.
Client Collaboration: Liaise with internal
stakeholders to understand user requirements and translate them
into actionable strategies.
Tech Alignment: Work closely with our IT strategy
and data engineering teams to ensure seamless integration and
alignment with our IT roadmap.
Problem-Solving Pro: Forge strong relationships
with IT, Information Security, Risk, and Procurement teams to
overcome challenges and drive results.
Plus, You'll Get to
Travel Smart: Explore our various offices to lend
support and engage with teams and stakeholders firsthand.
Champion Our Values: Embody our firm's core
values of bold action, unified teamwork, client excellence, and
diversity celebration in everything you do.
Your Skills & Experience
Deep understanding of, and experience in enterprise level CRM
technology and client relationship strategy management.
Strong experience in some/all the following technologies:
LexisNexis Interaction, Microsoft Dynamics, Salesforce, PowerBI,
PowerApps, SQL.
Experience of a large CRM migration and of managing CRM developers
Stakeholder management at partner and C-suite level.
Communication skills (verbal and written) that deliver technical
solutions in digestible business language and ability to
collaborate effectively. · Experience in Agile methodologies.
Strong technical acumen, with a positive attitude to
problem-solving · Decision making skills and strong attention to detail.
Advanced knowledge across MS software (Outlook, Word, Excel and PowerPoint).
Awareness or knowledge of IT strategy fundamentals such as
Prince2 and TOGAF.
Perks
Opportunities for career growth and development.
Collaborative work environment.
Hybrid working arrangement - 2 days
from the office
Private medical insurance, free
health checks, dental insurance
Pension plan and life assurance
Enhanced maternity, paternity, and
adoption pay
Childcare vouchers and season
ticket loans
Sports club membership and a cycle
to work scheme
Employee Assistance Programme
In-house dry cleaning and online benefits
Note: Eligibility for benefits is
dependent on location and length of service. Confirmation will be
provided upon joining.
This is the job description as
constituted at present; however the Firm reserves the right to
reasonably amend it in accordance with the changing needs of the business.
To view the full job description and
download, please click on the link below.
We kindly request that agencies
refrain from contacting us regarding this role. Thank you for your understanding.
