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Reports to: Head of IT

Hours: Flexible between 0830 and 1800 and as demanded by the role Will occasionally need to work on evenings and weekends

Overview

Harbottle & Lewis is a leading UK-based law firm focused on the Private Client, Family, Technology, Media and Entertainment Sectors. The firm has a turnover of circa £45m with around 200 staff, operating out of a single office based in Covent Garden, London.

The firm is looking for someone to join the IT team as a Legal Business Systems Analyst and take ownership of the support, operations and development of legal specific applications and systems.

The successful candidate should have a strong background working with legal technology, but must also have a deep understanding of legal business processes and experience in collaborating a with the fee earner, PA and business services communities on technology driven business change projects, helping improve the efficiency of business processes through technology, automation and innovation.

Responsibilities Include :

• Ownership of the support, operations and development of legal applications and systems.
• Engage and collaborate across the firm to analyse and document business processes and advise on improvements through technology.
• Helping the firm maximise its existing technology investments, including the Microsoft 365 products, apps and services.
• Evaluating new technologies, making recommendations and helping to build business cases for technology solutions to business problems.
• Plan, test and implement new technologies and upgrades to existing systems.
• Help develop of the firms IT policies and processes.
• Maintain and improve the security of the firms applications and systems in line with the firm's policies.
• Supplier relationship management including contract management and liaising with third party service and support providers to resolve issues and escalate problems.

Technical Skills & Experience

A minimum of two year experience managing the following technologies.

• iManage document management including configuring and managing cloud instances and application integrations with Work 10
• InterAction (CRM)
• DocsCorp suite - pdfDocs, CompareDocs & CleanDocs; Adobe Acrobat DC Pro
• Microsoft Office including add-ins and templates
• BigHand workflows and security
• Office 365

Any experience with the following would be desirable.

• Microsoft 365 Power Platform; Power Apps, Power BI & Power Automate
• Automation - scripting, API integrations and automation tools
• DocuSign, LaserForms / CloudForms
• Azure DevOps - creating and managing packages
• Digital dictation
• Aderant Expert 8.x
• Practical experience working with SQL and database administration.
• Any experience of document automation tools

Essential Soft Skills

• Excellent communication and relationship management skills with the ability to communicate effectively at all levels, including across departments, with clients and external suppliers.
• Strong analytical skills with experience of interpreting business objectives and helping create clear IT requirements.
• Structured organisation and project management skills with the ability to manage complex workloads and projects while understanding the businesses priorities and managing your own time.
• Experience of gathering, analysing and documenting business processes
• Flexible working approach being open and responsible to changing circumstances
• Actively contributes to the team and strives to improve teams' effectiveness through personal commitment.
• Excellent attention to detail and accuracy.
• A creative thinker with an aptitude towards delivering the best outcome for the user and the business
• Works well under pressure.