The Department

Mishcon has experienced a huge amount of growth in recent years and our success shows no sign of stopping. We're currently ranked 30th Best Company to Work for in the Sunday Times Top 100 (having featured in this list for the past ten years), we have doubled in size in the last five years and are lucky enough to retain a really strong, values-based culture. Our Technology team also continues to go from strength to strength and we are involved in some incredibly exciting and innovative initiatives across the firm. Rather than being considered a necessary support function, our Technology department is an integral part of the strategy of the firm, and this is reflected both by the level of Tech investment and how Technology initiatives are discussed at the most senior level. Technology features heavily in Mishcon's 10 year vision and the level of innovation and the investment the firm places in technology has led to us winning numerous awards, including FT "Innovation in the business of law" and LegalWeek "Best use of technology" in 2017.

The Role

We are seeking a Technical Operations Analyst with proven technical skills and experience in supporting infrastructure services both in the cloud and on prem.

Duties and Responsibilities

• Maintain and support infrastructure services across server and networks.
• Support, implement and manage services in Office 365 and Azure.
• 3rd line support, troubleshooting issues and ensuring incidents are resolved within SLA's.
• Monitor capacity and performance of all services ensuring maximum system availability.
• Respond and troubleshoot critical outages across infrastructure, in conjunction with 3rd party carriers and vendors.
• Ensure operational support documentation is complete and accurate.
• Working to identify improvements and upgrades to IT infrastructure.

Skills and Knowledge

• Cloud Services Configuration and Administration, Azure & O365.
• Network Administration and Troubleshooting, Cisco technologies, included Meraki Wi-Fi.
• Strong technical experience of Windows Server Operating Systems and VMware (ESXi/vCenter).
• Experience of Active Directory, Group Policy and other Microsoft administrative technologies.
• SQL Server and database maintenance.
• Proficient with using PowerShell.
• Exposure to FortiGate or other firewalls technologies beneficial.
• An understanding of networking and security concepts.
• SAN storage configuration and volume allocation technologies.
• Mimecast administration or similar experience with other email management solutions.
• Knowledge of Veeam or similar backup and replication technologies.
• 2+ Years' experience supporting cloud/on-prem infrastructure services.
• Any exposure to Cisco Umbrella advantageous.

Attributes

• Ability to think logically, analyse situations and solve technical problems.
• A positive approach to customer focus and service improvement.
• Ability to manage own workload and prioritise tasks.
• Excellent attention to detail.
• Excellent organisational skills.
• Exceptional analytical and documentation skills.
• Ability to communicate effectively with people at all levels.
• Resilient and calm under pressure.
• Adaptable and flexible approach.
• Pro-active and takes initiative, working independently and as part of a team.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

About The Mishcon de Reya Group

The Mishcon de Reya Group is an independent international professional service business with law at its heart, employing over 1450 people with close to 670 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services. We have grown rapidly in recent years, showing more than 40% revenue growth in the past five years alone.

Based in London, Cambridge, Oxford, and Singapore, with an association with Karas So LLP in Hong Kong, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work we undertake is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Innovation; Private; and Real Estate.

As of 1 January 2023, Mishcon de Reya and Taylor Vinters merged. The merger delivers on both firms' strategies to support the innovation economy and accelerate our growing share of the technology, media and life-sciences legal and consultancy services market in the UK and in key international innovation hubs globally.

In times of such far-reaching and profound change we want to be the law firm that enables our clients - and our own people - to shape the world's possibilities. We are here to help our clients benefit from new economies, new geographic centres of wealth, the new global movement of people and capital, and the impact of new technologies and new knowledge.

Our purpose remains rooted in our founding values. We take pride in the diverse range of people who make up the firm and are proactive in driving change and continuous improvement across the spectrum of equality, diversity and inclusion. Mishcon Academy , our in-house place of learning, development and new thinking for our people, clients and contacts and our innovative impact strategy, including a commitment to be a net zero carbon business , also play a central strategic role in the direction of the firm. In 2020 we launched Mishcon Purpose , a first-of-its-kind sustainability practice providing Environmental, Social and Governance (ESG) advice and purpose-driven insight to clients.

The Mishcon de Reya Group comprises standalone businesses MDR Brand Management , MDR Cyber , MDR Discover , MDR One , MDR Mayfair (in London, Singapore and Dubai) and MDRx . Complementary to Mishcon de Reya's core areas of work, each is led by best in class professionals recruited from a variety of non-legal industries and sectors.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

#LI-Hybrid