The Business Insight Team

The team provides business insight into prospective and current clients to enhance the firm's knowledge of industries and sectors as well as to identify issues affecting the firm's clients. The team also undertakes in-depth research and analysis to support the internal strategic planning of the firm, which includes advice on the creation of new services, products, revision of existing ones and overall differentiation.

A key part of the Insight team's work is to provide support to the lawyers in relation to client development. We have developed (together with Senior Management) a Client Feedback Programme, which includes bespoke client interviews and surveys, so as to improve overall service, performance and connectivity.

The team also works on brand perception analysing the development of Mishcon's brand and measuring its external impact.

Duties and Responsibilities

To assist with the day-to-day management of the Business Insight team and assist the Practice Development Director (as well as the wider Business Development team) in researching and developing critical business insights in relation to clients, targets, intermediaries, specific industries and competitors identified within firm wide business development activities.

• Deliver commercially orientated client and industry insight that will feed into the firm's pitches, client feedback programme and business development activities.
• The insight will take the form of reports, briefings, presentations and recommendations which will be compiled from a wide range of external and internal research sources including CRM, accounts' systems, public information services and social network sites.
• Prepare competitor analysis to identify practice growth opportunities.
• Assist with the project management and data collection and analysis for the client feedback programme.
• Assist with research insight into the firm's sectors for the firm's dedicated groups.
• Supporting writing and designing of internal and external surveys, as well as qualitative and quantitative analysis of resulting data.
• Driving and supporting business development activities across key industry and practice areas through research campaigns.
• Strengthen the culture of "one team".
• Be a mentor and coach to more junior members of the team.
• Work collaboratively with all members of the BD team. Bring a "can do" and positive attitude to the role.
• Enhance the reputation of the BD team within the firm for its professionalism and for the strategic and distinctive value, it provides.
• Work with communications and knowledge services' resources within the firm as well as external suppliers.
• Make effective use of all communication channels for the firm generally e.g. website, e-bulletins, media, sponsorship, conferences, research and industry networks.

Skills/Experience

This an exciting opportunity to join a busy team and would suit someone with experience gained within the professional services sector. We welcome applications from individuals with a variety of professional experiences including (but not limited to) the following:

• Working within a business knowledge function at a law or professional services firm.
• Working within a Strategy function at a law or consultancy firm.
• Working in a legal function (eg a junior lawyer/paralegal/professional support lawyer).
• Working as a research analyst.
• Working within publishing or journalism focusing on either the commercial or legal sector.

The ideal candidate will have the following:

• A strong academic background.
• Ability to capture, summarise and prioritise information from a variety of sources into simple, meaningful insights that will provide opportunities to engage with clients and grow the business.
• Good knowledge of Excel.
• Experienced in spreadsheet manipulation and report preparation.
• Experience of working in a research position within a commercial environment.
• Previous people management experience.
• Good desktop publishing skills, particularly PowerPoint and Word.
• Very good written skills, able to produce good quality first drafts.
• Be commercial and numerate.
• Good attention to detail with the ability to multi-task.
• Excellent organisational and time management skills with the ability to work to deadlines and stay calm under pressure.
• A strategic and creative thinker capable of identifying, developing and gaining support for appropriate opportunities.
• Proactive and self-sufficient with the ability to take ownership and manage certain tasks with limited guidance.
• Personable and confident and able to build relationships with the firm.
• A team player who is analytical, tenacious and self-motivated.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

About The Mishcon de Reya Group

The Mishcon de Reya Group is an independent international professional service business with law at its heart, employing over 1450 people with close to 670 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services. We have grown rapidly in recent years, showing more than 40% revenue growth in the past five years alone.

Based in London, Cambridge, Oxford, and Singapore, with an association with Karas So LLP in Hong Kong, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work we undertake is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Innovation; Private; and Real Estate.

In times of such far-reaching and profound change we want to be the law firm that enables our clients - and our own people - to shape the world's possibilities. We are here to help our clients benefit from new economies, new geographic centres of wealth, the new global movement of people and capital, and the impact of new technologies and new knowledge. Through Mishcon Future, we work to shape a better world through innovation, creating value for clients at every stage of the innovation life cycle and for society.

Our purpose remains rooted in our founding values. We take pride in the diverse range of people who make up the firm and are proactive in driving change and continuous improvement across the spectrum of equality, diversity and inclusion. Mishcon Academy , our in-house place of learning, development and new thinking for our people, clients and contacts and our innovative impact strategy, including a commitment to be a net zero carbon business , also play a central strategic role in the direction of the firm. In 2020 we launched Mishcon Purpose , a first-of-its-kind sustainability practice providing Environmental, Social and Governance (ESG) advice and purpose-driven insight to clients.

The Mishcon de Reya Group comprises standalone businesses MDR Brand Management , MDR Cyber , MDR Discover , MDRi , MDR Lab , MDR One , MDR Mayfair (in London, Singapore and Dubai) and MDRx . Earlier this year, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

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