The Department

Our Technology team continues to go from strength to strength and we are involved in some incredibly exciting and innovative initiatives across the firm. Rather than being considered a necessary support function, our Technology department is an integral part of the strategy of the firm and this is reflected both by the level of Technology investment and how Technology initiatives are discussed at the most senior level.

The Opportunity

This is a fantastic opportunity for a bright and enthusiastic individual to be part of supporting key initiatives and projects on a 6-month arrangement. The individual will gain valuable hands-on experience and generate an understanding of how change projects are delivered and adopted within a leading London law firm.

This role will shadow and work closely with a Service Desk Analyst in the Tech Support team who will create a positive and supportive working environment that will enable the individual to add real-time value through supporting with project delivery and other business requirements.

Duties and Responsibilities

• Assist with project activities, including scheduling and deployments alongside the Service Desk Analyst
• Undertake project training on both processes and technologies and provide colleagues with an overview of the key changes and new features
• Support users 'in person', arranging for their hardware needs and being on hand to liaise with members of the team to fix their issue
• Provide administrative support and log all actions taken and resolutions provided
• Provide support to the Project Team, including attending daily (and ad-hoc) calls and providing status updates
• Where necessary escalate issues, in a timely manner
• Use intuition and learning experiences to delight the business and provide an excellent, professional and time-bound service to our in-house colleagues
• Take ownership of issues and be proactive when dealing with queries

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required to take on additional responsibilities when requested by your line manager

Skills/Experience

• Good attention to detail
• Great telephone manner
• Good organisational skills
• Good problem-solving skills
• Ability to communicate effectively with colleagues at all levels of the business
• Ability to work independently and as part of a team
• Personable and confident with the ability to build relationships with Partners/key stakeholders
• Resilient and calm under pressure
• Adaptable and flexible approach
• Pro-active and takes initiative

Requirements

You will be based in our London office 100% of the time, shadowing team members as required. We are looking for the successful candidate to start as soon as possible.

About Mishcon de Reya

Mishcon de Reya is an independent law firm, which now employs more than 1,400 people with over 800 lawyers offering a wide range of legal services to companies and individuals. We have grown rapidly in recent years, showing more than 40% revenue growth in the past five years alone.

Based in London, Cambridge, Oxford, and Singapore, with an association with Karas LLP in Hong Kong, the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work we undertake is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Innovation; Private; and Real Estate.

As of 1 January 2023, Mishcon de Reya and Taylor Vinters merged. The merger delivers on both firms' strategies to support the innovation economy and accelerate our growing share of the technology, media and life-sciences legal and consultancy services market in the UK and in key international innovation hubs globally.

In times of such far-reaching and profound change we want to be the law firm that enables our clients - and our own people - to shape the world's possibilities. We are here to help our clients benefit from new economies, new geographic centres of wealth, the new global movement of people and capital, and the impact of new technologies and new knowledge.

Our purpose remains rooted in our founding values. We take pride in the diverse range of people who make up the firm and are proactive in driving change and continuous improvement across the spectrum of equality, diversity and inclusion. Mishcon Academy, our in-house place of learning, development and new thinking for our people, clients and contacts and our innovative impact strategy, including a commitment to be a net zero carbon business, also play a central strategic role in the direction of the firm. In 2020 we launched Mishcon Purpose, a first-of-its-kind sustainability practice providing Environmental, Social and Governance (ESG) advice and purpose-driven insight to clients.

The Mishcon de Reya Group comprises standalone businesses MDR Brand Management, MDR Cyber, MDR Discover, MDR Mayfair (in London, Singapore and Dubai) and MDRxTECH. Complementary to Mishcon de Reya's core areas of work, each is led by best in class professionals recruited from a variety of non-legal industries and sectors.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

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