Achieving success through the diversity of our people

Norton Rose Fulbright is a global legal practice. We provide the world's pre-eminent corporations and financial institutions with a full business law service. We have more than 4000 lawyers based in over 58 offices across Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

In 2021, NRFA employed its first national pro bono partner, Chris Owen, who is based in our Perth office. In the last 3 and a half years, Chris has established a top tier national pro bono legal practice group as part of ourfirm's focus on increasing our contribution in the community, building stronger client relationships, and enabling our lawyers to develop their legalskills.The practice has won a number of awards for its work, including the 2024 Western Australia Attorney General's Award for community service.

Chris also serves as Chair of NRFA's Environmental, Social and Governance (ESG) work. In this capacity he leads the team providing ESG advice to commercial clients, as well as directing the internal ESG initiatives within NRFA.

Responsibilities

Supporting Chris and the National Pro Bono team you will be responsible for a variety of duties covering:

Client Service

• Liaise directly with pro bono and commercial clients (internal and external) by managing calls, taking and forwarding messages, dealing with inquiries by directing them to the appropriate area to ensure client expectations are met in a timely manner.
• Provide general administrative assistance, including photocopying, faxing and scanning of documents; and sorting and distributing internal mail.
• Prepare bundles, indexes and file Court documents (for contentious matters only).

Calendar, Mailbox & Travel Management

• Assist team with calendar management in an accurate and timely manner by ensuring sent/received appointments are accepted or declined, clashes are discussed, travel time is considered.
• Organise domestic and international travel arrangements for partners and all members of the pro bono team, in line with firm guidelines.

Practice & Financial Management

• Open and maintain updates to physical/electronic files, adhering to conflict checking and records management processes as part of the matter management process, including assisting to draft pro bono engagement letters.
• Assist as needed with coordinating pro bono projects, including clinics, by rostering volunteers to a clinic based on present capacity, informing clinic hosts as needed and booking, and invoicing interpreters if needed.
• Coordinate billing processes (as needed), including preparing correspondence and accounts for dispatch or upload to billing portals/platforms; resolve billing issues as required.

Business Development & Marketing

• Maintain contact information in the Client Relationship Management (CRM) system (Interaction) by updating, sharing and syncing Outlook contacts; work with the team to review bounce-back reports and update contact records accordingly.
• Update Interaction for team events and complete the CPD forms.
• Maintain and regularly update all versions of lawyer profiles and CVs.

Events Support

• Assist the team to organise from inception to completion, in-house staff events in accordance with the How-to guides developed by the Events team.
• Provide logistical and administrative support for standard client seminars held in the local office; and support signature whole-of-office client events as required.
• Assist with the production of webinars by scheduling rehearsals; testing and pre-event set up; support the event by sharing screens / presentation; running polls if required; recording and filing content.

About You

• Prior experience of practice support and/or administrative experience in a law firm or corporate environment preferred.
• Genuine interest in pro bono issues, including access to justice and environmental, social and governance topics.
• Client service-orientated focus with the ability to professionally communicate with internal and external clients at all levels, including vulnerable clients, individuals, not-for-profits and NGOs, as well as commercial clients.
• Strong written and verbal communication skills including proven ability to draft non-routine correspondence and documentation.
• Highly effective team player who maintains an enthusiastic, inclusive, positive and proactive approach.
• Strong knowledge of the Microsoft Office Suite including advanced Outlook and Word, intermediate Excel and PowerPoint skills; exposure to practice management systems.

Note: This role may at times involve exposure to sensitive information and details of trauma. Whilst rewarding, the firm recognises that this work may be challenging at times and has the necessary supports in place for our employees.

Norton Rose Fulbright values diversity and strives to create an inclusive culture where all employees can bring their whole selves to work. We embrace the opportunity to contribute to the communities in which we work which underpins our strong Corporate Social Responsibility (CSR) program. We provide a range of opportunities in which our people can make a difference to their local and global communities including through pro bono legal work, charitable giving, volunteering and support for the environment.

We are proud that Norton Rose Fulbright in Australia has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) as well as a gold tier employer for LGBTI Inclusion through the Australian Workplace Equality Index. In 2023 we were re-accredited as a Family Inclusive Workplace and always encourage people to discuss flexible and hybrid work options with us.

We encourage Aboriginal and Torres Strait Islander candidates to apply.

To apply online click the 'Apply' button below. If you require any adjustments to the recruitment process or if the application portal is inaccessible to you, please don't hesitate to contact Scott Baker via (02) 9330 8578 or scott.baker@nortonrosefulbright.com for a confidential discussion .

If you are trans or gender diverse and would like a confidential discussion before applying, please contact Yvette Borradale (03) 8686 6003 or Scott Baker (02) 9330 8578.