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Job Title Identity & Access Management (IAM) Analyst
Work Type Full Time
Job Location Vancouver
Practice Group/Department Information Technology
Role Business Services

Hybrid work schedule -This position can be filled in any of our offices across Canada

Norton Rose Fulbright is currently seeking an identity & access management (IAM) analyst to work in our IT Support team within the Canadian information technology group. The IAM analyst must have excellent customer care and communication skills, as this key role will support all levels of internal clients within Norton Rose Fulbright.

The team is primarily responsible for managing and controlling the administration of all user accounts including setup, administration and maintenance, as well as managing mobile devices. This is a permanent, full-time position reporting to the IT services delivery manager.

You will be focusing on:

  • Facilitating the creation and management of user accounts and associated system access
  • Providing leadership and mentorship to the assigned IAM team
  • Primary contact for issues that cannot be resolved immediately with appropriate members of the level 2 and level 3 support teams
  • Ensuring assigned projects are delivered on time
  • Responsible for completing quality assurance audits on all arrivals/departures accounts
  • Creating and maintaining onboarding and provisioning process documentation
  • Providing monthly reports on the quality assurance audits to management
  • Identifying and detailing areas for continuous service improvement to management
  • Engaging in formal and informal knowledge transfer, ensuring that knowledge base articles and documentation are available to the team and kept up to date

What you bring to the role:

  • Diploma of collegial studies in computer science or the equivalent
  • Minimum 5 years of Identity & Access Management compliance and improvement experience, preferably in a law firm
  • Process driven with the ability to focus on the end result
  • Bilingual (spoken and written French and English)
  • Ability/willingness to work overtime if necessary
  • Windows & MS365 / Azure AD
  • MFA Authenticator
  • Mobile Device Management solutions
  • MECM/SCCM (reporting, collection management, log analysis)
  • MS 365 - Outlook Administration
  • ServiceNow Request management
  • Knowledge of single sign-on (SSO)
  • Some knowledge of scripting languages and data analysis tools
  • Process mapping

Why join our team:

  • Hybrid work environment
  • Retirement savings plan with employer contribution
  • Benefit premiums paid by the firm
  • Telemedicine services
  • Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
  • Training and development programs based on your interests and needs

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!

As a global law firm, we embrace a culture of excellence and working hard, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click

If you are unable to apply for a position online or require any reasonable adjustments during the recruiting process, please contact to further discuss your needs.

Please take note that at Norton Rose Fulbright applicants who receive an employment offer will be required to provide proof of full vaccination upon arrival at the firm as a condition of employment. Norton Rose Fulbright will accommodate those who are unable to get vaccinated due to protected grounds.

We thank all candidates for their applications, but please note that we will be contacting only those whom we invite for an interview.


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