Norton Rose Fulbright Careers

Job Description

Intranet/Sharepoint Assistant - 1 year Fixed Term Contract

Job Location

Newcastle (UK)

Practice Group/Department

Marketing & Business Development

Role

Business Services

Job Title

Intranet/Sharepoint Assistant - 1 year Fixed Term Contract

Work Type

Full Time - Permanent

Description

Intranet/Sharepoint Assistant - 1 year Fixed Term Contract

The context

Norton Rose Fulbright is a top 20 global law firm and our intranet, 'Athena', plays a key role within the firm, by providing a global platform for communication, collaboration and knowledge. The management and development of Athena is the responsibility of the Verein Marketing and Business Development team, working in collaboration with the firm's regional MBD teams.

The role

The Intranet Executive is responsible for managing Athena-related day-to-day requests and activities across our regional practices, including posting and managing updates and undertaking administrative intranet tasks, responding to enquiries from content editors and users across all the regions, and identifying and escalating issues to the Global Intranet Manager. The role also has a strong strategic element, which is based around the Intranet Executive taking responsibility for promoting Athena's functionality to the global firm and assisting the GIM in identifying opportunities to improve the operation and content of Athena.

The Intranet Executive needs to have strong communication skills as Athena relies on a decentralised team of content editors who, as part of their role, are responsible for maintaining local / functional / practice-based information. The Intranet executive is responsible for networking and engaging the Global content editor community, maintaining quality control on content and design, updating learning materials, and promoting best practice around the quality of content, as determined by the internal communications team.

In addition, the Intranet Executive assists with the migration of content fromregional legacy sites, as directed by the Global Intranet Manager, and works on other ad hoc projects as directed.

Reporting lines

The Intranet Executive reports to the Global Intranet Manager and the Senior Business Communications Manager. The Intranet Executive works closely with members of the Verein Marketing and Business Development team and with the firm's regional MBD teams.

Tasks and responsibilities

Responsibilities will include:

• Dealing with first-line Athena enquiries across the business (content and technical)
• Supporting internal communications teams in publishing content on the homepage and related areas
• Maintaining tight quality control on content and design, based on standards
• Working closely with content owners and stakeholders to assist with setting up of content, layout and enhancements
• Promoting good practice and user experience
• Communicating with the content editor community on changes, improvements, fixes and 'how-to' updates
• Assisting with the migration of content from legacy sites as required, Updating learning materials and suggesting content updates
• Identifying and/or escalating issues and keeping relevant people informed
• Applying brand and style guidelines across the intranet
• Ensuring Athena business as usual administrative tasks are carried out as required
• Housekeeping activities to ensure Athena is up to date

Skills and Experience Required

• Excellent written and oral communication skills
• Ability to identify and articulate ideas and problems
• Ability to manage multiple streams of activities, priorities and people
• Managing delivery of work according to priorities
• Understanding of technology's role in modern business communication
• Copywriting and editing skills would be beneficial
• Proficient in Microsoft Office software
• Ability to quickly learn, and be comfortable with, new technology

It would be highly desirable if the candidate has experience in:

• Maintaining content across a complex, global intranet, especially using Microsoft SharePoint (SP2016/ MS Online)
• Experience with MS Teams
• Content migration from legacy systems
• Working within a multi-region professional services organisation.

Other requirements

• Strong interpersonal skills, demonstrating assertiveness, diplomacy and persuasiveness
• Creative and innovative approach to tasks and projects
• Capable of working work well under pressure and to tight deadlines
• Ability to quickly adapt to cultural sensitivities and the demands on global teams

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