We have an exciting opportunity for a Boardrooms Receptionist to join our London team. This is a full-time, permanent position, Monday - Friday covering the hours from 7:30am to 8:00pm.

About us

Osborne Clarke is a future-focused international legal practice with over 300 Partners and more than 1,080 talented lawyers in 26 offices around the world*. Our three-dimensional approach to client service combines legal expertise, in-depth understanding of our clients and the sectors they operate in, together with insight into the global issues that are transforming the landscape of how we live, work and do business: Decarbonisation, Digitalisation and Urban Dynamics. Looking around corners to help our clients solve legal and business challenges, big and small, and harness the opportunities of change - together we'll be ready for what's next.

We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

The role

The main purpose of this role is to deliver reception, boardroom, hospitality, general administration duties, events support and switchboard services, providing a five-star experience for all internal and external clients using these services. More specifically you will:

Front desk/boardrooms responsibilities:

• Main point of contact for all 6th floor facilities
• Welcome all visitors to the office and ensure all our visitor's needs and expectations are being met and exceeded at all times
• Inform the relevant OC host / PA upon visitor arrival and managing their introduction/handover
• Liaise with key departments to ensure OC's client experience is impeccable at all times such as back office, cleaning team, wider catering team, IT, events, document production, facilities, boardrooms in UK and Europe
• Daily operations of the boardrooms including regular room and equipment checks (e.g. stationery stock, cleanliness, coffee machine switched on, etc.), setting up and testing AV equipment (e.g. video conferencing) ahead of OC visitor's arrival

Back office responsibilities:

• Manage departmental inbox and room bookings requests including hospitality and AV requests
• Book taxis on behalf of OC employees
• Switchboard: answering and forwarding phone calls, transferring phone calls to the right department / member of staff and taking messages
• Liaising with Ground floor reception regarding last minute visitors, ordering marketing material, liaising with facilities re. OC staff passes

London events programme:

• Assist in the delivery of the firm's events held in our London office
• Support the events team with the meet and greet, badge preparation, rooms set up and administration for on and off site events as and when required

General:

• Actively manage own personal training and development, identifying any suitable development opportunities
• Any other duties (or project work) that may be required to ensure the efficient operation of the London (or UK) reception/boardrooms/ switchboard services

We are looking for

We are looking for someone with experience in a similar role or from a customer service background who is able to demonstrate excellent customer service skills, who has the ability to interact with people at all levels. You'll also have:

• Outstanding interpersonal skills, highly professional attitude at all times, flexible, enthusiastic, self-motivated, proactive, with a "hands-on" approach
• Great attention to detail
• Previous experience working with meeting room booking / switchboard systems
• Maintain and practise a high degree of confidentiality and integrity at all times
• Excellent communication skills (both written and verbal)
• Good IT skills

Salary and benefits

We offer competitive salaries and generous benefits.

For more information or to apply

We would very much welcome your application using the link provided. Should you have any questions about the role, or would like to find out more about the firm, please contact Tim Jenkins in the recruitment team at tim.jenkins@osborneclarke.com

No agencies please.

*Services in India are provided by a relationship firm

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis.

At Osborne Clarke we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people.

Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer.

Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future.

We want you to be able to show us your best during the recruitment process. If you require any adjustments to be made during the application, interview process or when working with us, please let us know.