We have an exciting opportunity for an EUC Specialist (known internally as Endpoint Solutions Specialist) to join our IT team.

You'll be working as part of a team to implement, own and develop all interaction tools, systems and services utilised by our fleet of endpoint solutions. You'll also be an escalation point for support queries which cannot be resolved by the Deskside Support Teams.

This is a permanent position, based out of our Bristol office with some homeworking too. On occasion due to the nature of the role there may be some travel to our other offices.

Key responsibilities

• Identify technology solutions to be used on our endpoint fleet which will improve our people's productivity
• Creating business cases for solutions to present to the business for approval, developing these solutions ready for delivery, document, train and then own the service going forward
• Take ownership of solutions already in place which include images, builds, client AV, scripting, monitoring of client end points, audio visual and presentation technology, PCS
• Provide desk-side, telephone, email and remote access support to users of IT systems across multiple sites and within SLAs
• Install or assist in the installation of business applications
• Create and maintain documentation for implemented resolutions
• Keep up with advances in technology, new software and hardware in order to serve as an advisor to our users
• Ensure all asset details are maintained in the asset database
• Share skills and knowledge throughout the IT department and assist colleagues wherever necessary to maximise the effectiveness of the entire IT department
• Able to work autonomously and to schedule own resource appropriately

What we are looking for

We are looking for someone who has a keen interest in new technologies, how they operate and what they can be used to achieve. This is a great opportunity for someone within a Service Desk or Deskside Support role looking to expand their knowledge and learn new skills.

Key skills

• Able to work autonomously and to schedule own resource appropriately
• Focussed on and able to work to or exceed agreed Service Levels
• Willingness to improve experience through both self-study and to potentially gain relevant qualifications

• Knowledge of deployment methods, installing and supporting client facing hardware makes and models such as Laptop, PC, Hybrid, Tablet, Smartphone, Printer, Scanner, CMR, and Audio Visual
• A fundamental understanding of operating systems and compute
• Experience of the installation and configuration of Anti-Virus, Scripting, imaging, Web Monitoring, Print and imaging software
• Experience using workflows and helpdesk business service tools focussed on Incident, Problem, Change and Knowledge Management
• Technical support experience gained in a Microsoft environment with a high level of problem solving including Windows 7, Windows 10, Active Directory, Microsoft Office suite, SCCM 2016 (OS deployment\WSUS\Program deployments) and Microsoft Exchange 2010
• Dell/Lenovo PC hardware knowledge and experience
• Strong customer service ethic and demonstrable customer service skills, committed to delivering an exceptional standard of service
• Good problem solving technique, using a sound logical approach, and ability to research using all means available

General technical support skills

• Microsoft Teams Telephony Systems
• Document Management Systems such as Worksite
• Digital Dictation such as BigHand
• Integrated products such as Voicemail and Desktop Faxing
• Interaction CRM and Elite PMS
• Microsoft Intune support including troubleshooting, configuration and administration
• iPad and iPhone support including troubleshooting, Provisioning and application wrapping

Salary and benefits

We offer competitive salaries and generous benefits.

For more information or to apply

We would very much welcome your application using the link provided. Should you have any questions about the role, or would like to find out more about the firm, please contact Dan Jones in the recruitment team on dan.jones@osborneclarke.com.

No agencies please.

*Services in India are provided by a relationship firm

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis.

At Osborne Clarke we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people.

Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer.

Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future.

We want you to be able to show us your best during the recruitment process. If you require any adjustments to be made during the application, interview process or when working with us, please let us know.