The Claims Handling team provides an
outsourced managed claims service, handling professional indemnity
schemes on behalf of leading insurers. The team provides significant
value to the wider RPC law firm through the provision of referrals
and is an important aspect of the firm's insurance business and
future strategy.
The desire is to build the team and
proactively expand the scope of its fixed fee work across claims
handling schemes and books of defendant PI work, by obtaining new
business and contracts, whilst also consolidating and strengthening
the relationships with our existing clients.
The role
As a Claims Handling Administrator, you
will work with the Claims Handling
Administration Manager, Team Leaders and other team members to
ensure a technical and efficient delivery of service. Collectively,
you will be responsible for building and shaping the team for the
future, embedding principles of lean and efficient working, and
establishing the culture, values and behaviours that make for an
attractive and varied legal career.
The team is based in RPC's Bristol office
at Bridgewater House, where this role is based. Travel to the London
office may be required from time to time. Administrators in the team
will report to the Claims Handling Administration Manager.
Key responsibilities:
Responsible for providing comprehensive
administrative support to the Claims department.
Understand the SLA's and KPI's of the
department and ensure adherence to these standards.
Responsible for the proactive management
of files and compliance with external client's SLAs.
Provide excellent customer service at
all times, contributing to being a market leading claims function.
Undertake administrative activities as
required, including but not limited to; opening new matters
and inputting data into the claims management system, s ending
acknowledgements, conducting conflict searches, assisting with diary
management, providing management information (reports) and ensuring
that all basic administrative tasks are completed accurately and
timely, i.e. filing, scanning, making / receiving telephone calls,
dealing with enquiries etc.
Dealing with financial matters, for
example arranging and processing payments, dealing with billing
and accounts queries, recording and updating financial information etc.
Ensure integrity of MI
Liaise with insurers and brokers to
request full policy information
Ensure policies, proposal forms and
schedules are properly filled
Support the creation and maintenance of
claims handling guide for each scheme
Support the creation and maintenance of
a suitable reporting system department to utilise in relation to
all schemes
Management of centralised mailboxes
File closure
Timely provision of Claims Prints to Brokers/Insureds
Other ad hoc duties which may arise from
time to time.
Knowledge, skills and experience
Previous experience in a similar role.
Excellent communication skills, both
orally and in writing, and an understanding of how to provide
excellent customer service
An ability to plan and organise
Demonstrable experience of relationship
management (internal and external)
Able to work on own initiative and able
to work effectively as part of a team
Able to adapt to shifting priorities and
adapt plans accordingly, consistently producing high quality work
even when under tight timescales
Educated to GCSE level or equivalent with minimum C grade in Maths
and English
IT literate with experience of having
developed and maintained databases.
