The role of IT Trainer is focused on designing and delivering
learning on the firm-wide IT systems using a variety of methods
including trainer led virtual and in person group sessions,
self-directed learning, one-to-one coaching and tipsheets.
The role will also help to shape the IT learning component of
firmwide IT projects.
This role will be based in our growing Bristol office and will
involve IT learning delivery to all RPC's offices (Bristol; London;
Hong Kong and Singapore).
Key internal relationships
IT Learning Manager
Associate Director Learning & Development
Learning & Development Team
IT Team Leads
Reports to
IT Learning Manager
Duties and Responsibilities
include but not are limited to the following:
Design and deliver Induction IT learning sessions to new joiners
to the Firm on standard and customised applications
Lead in the delivery of an engaging and interactive,
scenario-based IT learning curriculum
Provide IT learning to all global offices in-person when needed or
using remote IT learning delivery tools
Travel between our Bristol and London offices and to our offices
in Asia as needed to deliver IT learning
Design, create and maintain high quality interactive and engaging
learning materials, including self-directed learning content
Work alongside SMEs and stakeholders across the Firm to identify
learning needs and develop effective learning solutions
Analyse the quality and effectiveness of learning delivered using
assessment and feedback reports
Accurately record all IT learning activity to facilitate
management reporting on the IT learning function
Proactively identify and pursue learning opportunities arising
from queries raised to the IT Service desk
Generate ideas for sessions to be added to the IT Learning
Curriculum to keep content relevant and engaging
Undertake administrative tasks to support the generation of
management information reports
Add sessions and update attendance in the LXP
Log queries from users in the Firms ITSM tool
Knowledge, skills and experience
At least two years' experience providing IT learning in a legal or
professional services environment
In depth knowledge of Microsoft products
Excellent understanding of the technologies used in the legal
profession in particular, Document Management Systems (iManage);
Knowledge of time recording systems (Aderant Expert Time); Contact
Management Systems (InterAction); Digital Dictation (BigHand); Apple
iPhones and iOS
Proven track record in design and production of self-directed
learning content (using Articulate, Camtasia or similar)
Excellent verbal, written and presentational skills with an
ability to flex tone to suit audience
An eye for detail, aiding the production of articulate, accurate,
succinct learning material for users
Experience of delivering learning for significant IT projects
Attributes
Engages with our Culture, commits to our Values, and participates
in activities to support them
Laser like focus on the delivery of exceptional client service to
the Firm's users, show a willingness to 'go the extra mile'
Committed to developing personal and professional skills through a
variety of methods such as training and networking etc.
Ability to adapt and exhibit flexibility to shifting priorities,
adapting plans accordingly
Exhibit a positive and proactive outlook
Identify opportunities to enhance our service through continuous improvement
Actively seek to collaborate with others within the team and
beyond to improve our learning offering
Be a good team-worker, but also be strongly self-motivated
Exhibit a passion for learning and developing others
Ability to deliver learning in a confident and knowledgeable manner
Effective listener
Analytical with a keen attention to detail
Ability to empathise with the Firms users to aid excellent service delivery
