The People Operations Team encompasses HR Operations (HR systems,
data, people policies and processes) and Reward (compensation,
benefits and wellbeing) across all offices.
The role
You will be responsible for the
maintenance and support of our Human Resources Information System
(HRIS). This includes people data, generating reports and providing
technical support to colleagues across the business. Reporting to
the People Operations Manager and working closely with IT this role
will help to systemise and automate people processes and ensure the
most effective and efficient use of the system.
Responsibilities include:
Provide first line support in respect of
all queries and issues raised by users, and respond to those
matters promptly, including escalating as necessary
Maintain employee data in the HRIS
ensuring high levels of accuracy and investigate root cause of any
data discrepancies
Create and maintain system documentation i.e., user guides and
standard operating procedures to increase user proficiency
Assist with data cleansing exercises, the configuration and testing of HRIS system
updates and enhancements, system migrations, integrations
with other business applications, field mapping and the preparation
of data for uploads
Maintain reporting lines, job relationships and cyclical events
e.g., performance reviewers, annual holiday carryover and bank
holiday uploads etc
Support with the rollout of any new HRIS
modules and the globalisation and automation of people processes
Generate reports and analyse HR data to
support decision-making and compliance
Develop a suite of self-serve reporting / dashboards to reduce the
volume of ad-hoc requests
Respond to third party data and information requests e.g., D&I
surveys and due diligence questionnaires (DDQs)
Collate people data in relation to bulk renewal of practising
certificates and memberships
Ensure the handling of all people data complies with the
requirements of the Data Protection Act, GDPR and our internal Data
Security & Privacy policies
Support the Reward & Benefits Manager with the production and
analysis of data in relations to cyclical activity e.g., salary and
bonus review and annual benefit window
Draft communications e.g., system upgrades and annual leave carryover
Liaise with Finance and IT on data that is cross functional
Knowledge, skills and experience
Previous HRIS experience, ideally SAP Success Factors (E)
Highly numerate and analytical with advanced MS Excel capabilities
(vlookups, formulae and pivot tables essential) with the ability to
handle and manipulate large sets of data (E)
HRIS report writing and dashboard creation with proficiency in
Visio and Power BI (D)
Ability to quickly master new software (E)
Detail orientated with a commitment to data accuracy and integrity (E)
Solution oriented attitude that focuses on continuous improvement;
ability to diagnose issues and clearly articulate solutions (E)
Discreet with the ability to handle sensitive and confidential
information (E)
Manage workload efficiently, juggle multiple priorities and meet
deadlines (E)
Strong communication (both written and verbal) skills (E)
