Role overview

At RPC we are introducing a new exciting position into IT. This role will have the title of; Endpoint and Collaboration Analyst. The Endpoint and Collaboration team encompasses both traditional desktop engineering and unified communications into one team responsible for all endpoints, from laptops and desktops to smart phones and tablets. The team will also be responsible for building and maintaining an enterprise communications platform that our business will use to communicate, share and collaborate both internally and with our clients.

This is a highly technical role requiring an excellent endpoint engineer with Intune proficiency matched with skills in unified communication platforms, namely Microsoft 365 and Teams integration. You will need to have knowledge of VOIP telephony, be security aware and experience of CASB and Proxy technologies would be advantageous.

The role will suit a highly driven, self-motivator, with a strong desire to meet a challenge, exceed expectations and deliver as a team. Someone who can cope with a fast moving and sometimes stressful environment. Someone who isn't afraid of change and to take advantage of new technologies on the horizon.

Key internal relationships

Key working relationships with the Endpoint and Collaboration will be crucial for the role. Strong relationships with the members of Infrastructure, Business Systems and Service Delivery will be vital in order to attain effective service levels. Building effective and strong relationship with IT security is essential.

Reports to

Endpoint and Collaboration Manager

Duties and Responsibilities include but not are limited to the following:

• ensuring timely identification, assessment, and remediation of security vulnerabilities across the estate
• Developing our communications platforms and devices which will include managing our key vendors and partners.
• Supporting our cloud SaaS collaboration tool and managing major changes and product life cycle
• Building knowledge guides of new platforms with our knowledge teams and engaging in our knowledge sharing programme
• Supporting and building our Endpoint management platform with Intune and Autopilot
• Building a robust, secure, and evolving roadmap, defining our user genres always keeping UX and security as priority
• Participating and occasionally running our daily stand up to highlight progress on our key priorities, escalating any blockers to our stakeholders
• Building relationships within IT and across the business to better understand what our business requirements are and what are users want from their technology
• Developing your own skills and undertaking R&D to improve our systems
• Updating our Azure DevOps board with progress and keeping stakeholders informed
• Accurately estimate sprint goals to stakeholders and deliver on time
• Contribute to the drive of automation and continuous improvement of services and support
• Establishing processes and procedures to improve and support globally service delivery
• Ensure DevOps Wiki is up to date, with content tested and distributed where needed
• Undertake change submission role including submitting new change requests and attending the weekly CAB meeting as required
• Feed into Major Incident Management and Problem Management processes and ensure these filters down to Endpoint team members

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