The team provides significant value to the wider RPC law firm as an
internal client through the provision of referral instructions to act
as panel solicitors and is an important aspect of the firm's insurance
business and future strategy.
The team adjusts claims made against professionals on behalf of
leading insurers, acting under delegated authority levels for
pre-litigated matters from first notification of loss to resolution.
The claims are varied, arising out of every aspect of a professional's
practice, and as such they require a rigorous and accurate assessment
of cover, liability, and quantum. The team continues to manage claims
that fall outside of the delegated authority as an agent of the
insurer, reviewing and managing panel appointment and reporting.
The team is based in RPC's Bristol office at Bridgewater House. This
role will be based in Bristol, and travel to the London office, may be
required from time to time.
The role
We have an opportunity for a Technical Claims Handler to join a
growing team that handles claims made against professionals on an
outsourced basis. Working with the Head of Claims and other team
members, you will be responsible for a technical caseload of varied
professional indemnity claims ensuring the delivery of a first-class
claims experience to policyholders and accurate reporting to Insurers.
You will be able to identify gaps in information and investigate
notifications effectively protecting the insurer and insured's
position. You will be delivering a service that ensures that the
Insured and broker are advised and guided towards the appropriate
outcome. Investigation and identification of strategy to resolve
matters will be essential, taking into account the cost benefit
analysis and commercial background. In addition, you can expect to:
Run a full caseload of professional indemnity claims, having an
accurate understanding of the delegated authority principles and
reporting requirements on all matters falling outside of the
delegated authority with minimal supervision, being able to make
strategic decisions in Insurers' best interests.
Support the manger(s) in respect of supervision, identification of
training need and delivery of deskside and group training to team members.
Build and maintain effective working relationships with all
customers and suppliers to ensure defined service levels are met and
exceeded, always ensuring an excellent customer service.
Understand the importance of Service Level Agreements and Key
Performance Indicators of the team and ensuring adherence to these standards.
Ensure a consistent approach to client claims and implementing
Insurers' reserving policies, so that claims are dealt with fairly
and costs are properly controlled, supported by the use of the most
appropriate approved external suppliers.
Investigating and identification of an Insureds exposure to
claims, identifying and obtaining information relevant to liability
and quantum and providing guidance and assistance to the Insured in
response to complaints and claims, including approving settlement offers.
Negotiate settlement of claims within the delegated authority.
Investigate and report to Insurers on policy cover and response.
Actively manage panel solicitors as agent for Insurers, including
reporting where claims fall outside the delegated authority.
Take responsibility for maintaining and ensuring the completeness,
accuracy, quality, and integrity of data on the electronic case
management system.
Knowledge, skills and experience
Expertise in technical claims knowledge with a thorough
understanding of relevant legislation and legal frameworks and the
importance of compliance.
An ability to prioritise tasks and manage workload efficiently,
and adapt plans accordingly, consistently producing high quality
work even when meeting tight timescales.
Able to support the client experience to develop relationships,
thinking broadly and commercially to continually improve service delivery.
Committed to being part of a supportive, inclusive and
collaborative firm culture.
Able to keep up to date with legal and procedural developments and
collaboratively share knowledge with the team
Ability to build internal relationships and understand the
expertise across the firm so to help deliver an excellent client service.
Good knowledge and confident use of Microsoft office (including
Excel, Word, PowerPoint and Outlook) and ideally previous experience
of working with a case management system.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the
scenes. To solve problems creatively for clients, we need diverse
collaborative thinking; drawing on different experiences, backgrounds
and perspectives. That means that everyone who either applies to, or
works for, the firm is treated equitably. Webelieve in removing
barriers to equal access not least because our people define us and
define what we do. If you need support and adjustments to do your best
work, whether that's during the recruitment process or throughout your
time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an
important part of our culture and, where possible, we will support
this across all roles. Please get in touch with our recruitment team
if you have any questions about our hybrid working approach or
flexible working policy.
