The Claims Handling Department provides an outsourced managed claims
service handling service for leading professional indemnity insurers.
The team adjusts claims made against professionals on behalf of
leading insurers, acting under delegated authority levels for
pre-litigated matters from first notification of loss to resolution.
Our Claims Handling Department provides significant value to the wider
RPC law firm through the provision of referrals and is an important
aspect of the firm's insurance business and future strategy.
The team is based in RPC's Bristol office at Bridgewater House. This
role will be based in Bristol, and travel to the London office, may be
required from time to time.
The role
We have an opportunity for a Claims Handler to join a growing team
that handles claims made against professionals on an outsourced basis.
Working with the Head of Claims and other team members, you will be
responsible for a technical and efficient delivery of service. You can
expect to run a caseload where you will review and investigate cover,
assist insured professionals, respond to claims and report to Insurers
where necessary, including identifying, investigating, and reporting
potential issues.
In addition, you can expect to:
Assist Insureds to respond appropriately to complaints and claims,
investigating externally where appropriate and considering at an
early stage the merits and value of claims.
Negotiate settlement of claims within the delegated authority.
Working efficiently, commercially, and equitably in line with
delegated authority.
Understand the internal SLA's and KPI's of the team and ensure
adherence to these standards.
Understand Insurer requirements and comply with Insurer SLA's and KPI's.
Responsible for the proactive management of a caseload to avoid
unnecessary litigation and ensure effective resolution.
Responsible for maintaining and ensuring the completeness,
accuracy, quality, and integrity of data on the electronic case
management system for your caseload.
Supporting monthly and ad hoc reporting to Insurer clients.
Ensure a consistent approach to client claims and implementing
Insurers' reserving policies, so that claims are dealt with fairly
and costs are properly controlled, supported by the use of the most
appropriate approved external suppliers.
Identify trends and escalating risk information to the Head of
Claims and Insurers where appropriate, to help manage the
profitability of the work portfolio.
Take ownership for self-development and keep up to date with
changes in the profession, ensuring you are able to provide market
leading solutions.
Ensure that quality assurance standards are achieved, and
procedures followed to agreed standards.
Knowledge, skills and experience
You will have a strong grounding in claims including technical
knowledge and experience.
Ability to build internal relationships and understand the
expertise across the firm so to help deliver an excellent client service.
Having a commercial, committed and proactive approach, including
responding in a timely manner to meet clients' needs and deadlines.
Able to interact with clients, intermediaries and suppliers to
build effective, collaborative working relationships based on trust.
Committed to being part of a supportive, inclusive and
collaborative firm culture.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the
scenes. To solve problems creatively for clients, we need diverse
collaborative thinking; drawing on different experiences, backgrounds
and perspectives. That means that everyone who either applies to, or
works for, the firm is treated equitably. Webelieve in removing
barriers to equal access not least because our people define us and
define what we do. If you need support and adjustments to do your best
work, whether that's during the recruitment process or throughout your
time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an
important part of our culture and, where possible, we will support
this across all roles. Please get in touch with our recruitment team
if you have any questions about our hybrid working approach or
flexible working policy.
