Around two years ago, RPC introduced a
resource management function within the firm's Insurance Group, and
since then, the team has flourished and expanded, now extending into
the Commercial Group as well.
The primary objective of this team is to
oversee all aspects of resource allocation within the group(s),
managing the daily deployment of lawyers to various matters. The
goal is to meet business objectives while balancing client needs and
individual career aspirations. The team works closely with finance
and senior management to enhance efficiency and agility and
collaborates with HR and leadership to support individual
performance and development.
The role
We are currently seeking an experienced
and proactive Resource Manager to work with Team Leaders, Group
Leaders, and the Operations Team, helping drive the firm's
commitment to higher organisational performance and a diverse,
inclusive culture. Reporting directly to the Senior Resource
Manager, you will support teams in the Commercial Group. In
addition, key responsibilities are likely to include (but are not
limited to):
Work Allocation -
Developing a strong understanding of the
department's needs, ensuring you're visible and accessible as the
key contact for work allocation and resourcing.
Actively engage with partners and
associates to understand client requirements and business needs,
ensuring effective resourcing decisions.
Gaining detailed knowledge of individual
skills, development needs, and career goals to inform resourcing decisions.
Taking full responsibility for work
allocation across the department on behalf of the Partners,
ensuring fair and consistent distribution in line with diversity goals.
Applying commercial considerations to
work allocation, promoting appropriate staffing and alternative
delivery options where necessary.
Conducting regular one-to-one
consultations with partners and associates around work allocation,
workloads and balance.
Updating, tracking and monitoring
capacity information on a weekly basis and maintaining ad-hoc updates.
Proactively manage and improve work
allocation tools (such as the BigHand Resource Management Tool).
Tracking and analysing individual
activity, identifying any discrepancies in time recording, and
escalate issues when required.
Productivity -
Monitoring chargeable hours and
utilisation across individuals, associate levels, and teams.
Support individuals in improving
productivity while balancing commercial needs and workload distribution.
Enforcing the timesheet policy,
encouraging best practices and providing training as needed.
Coordinating absences (holidays, special
leave, unpaid leave) to ensure resourcing needs are always met.
Working with Partners and other
stakeholders to manage non-billable commitments.
Assisting with the
joiner/leaver/returner process, including work reallocation and onboarding.
Producing accurate, commercially focused
Management Information (MI), identifying trends, opportunities,
and risks.
Other Duties -
Striving for continuous improvement and
innovation to support the firm's performance.
Collaborating with other functions, such
as Finance, HR, and Business Development, to drive business
performance and support resourcing and recruitment efforts.
Developing scalable and efficient
systems, tools, and processes to support the firm.
Promoting and encourage collaboration
across the firm.
Sharing knowledge and best practices
across the department and business.
Knowledge, skills and experience
Demonstrates a growth mindset and is
committed to lifelong learning to build knowledge and expertise.
Significant experience in resource
management, work allocation, or planning, ideally within a large
professional or corporate environment.
Experience working within a mid- to
large-sized law firm is advantageous but not essential.
Excellent stakeholder management skills,
with the ability to quickly build relationships and adapt to
various audiences.
Comfortable in launching new roles and
services, leveraging best practices, and working independently
without a set structure.
Strong focus on day-to-day resource
management and delivering continuous positive impact on business performance.
Effective influencing skills at all levels.
Strong problem-solving, negotiation, and
decision-making skills, with the ability to exercise sound
judgment on when to escalate issues.
Ability to manage tight deadlines in a
fast-paced environment, balancing competing demands.
Exceptional time management and
organisational skills.
Confident and resilient when facing
challenges, with experience in conflict resolution.
Commercially minded with strong risk
management and business acumen.
A trusted advisor providing balanced and
pragmatic resource management advice.
Invests in building strong, productive relationships.
Integrity-driven with the ability to
handle sensitive and confidential matters discreetly.
Proactive, positive, and assertive
approach with flexibility.
Agile and adaptable, with the ability to
step in and support other Resource Managers during periods of
leave or absence, ensuring smooth resource management across the firm.
Strong IT skills, including data
analysis in Excel.
Experience with resource management
software is desirable, and familiarity with the BigHand Resource
Management Tool is an advantage.
A collaborative and influential leader
within a team who coaches and develops junior team members to
achieve their full potential.
Committed to being a part of a
supportive, inclusive and collaborative firm culture.
