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Job Title EUC Analyst (Application Packager / SCCM Analyst / MDM)
Department IT
Role Business Services
Job Location Bristol
Description

The role:

This role sits in the wider IT Infrastructure team, which is globally accountable for the design, implementation and 3rd line support of Simmons & Simmons's core IT infrastructure.

The successful candidate will be expected to perform tasks and duties related to the creation and deployment of applications/packages, builds and updates using SCCM and Intune in a Windows 10/Office 365 environment, as well as undertaking other 3rd line support and development activities.

What will you do:

  • Provide customized solution for complex applications that require additional configurations.
  • Conduct root cause analysis and remediation efforts on application packaging and deployments
  • Create, review and maintain technical documentation in line with the IT department's standards and policies.
  • Scripting experience (e.g., batch, VBScript, PowerShell, JavaScript).
  • Manage Task sequences, OS images, driver packages and boot images.
  • Maintain SCCM environment (roles, permissions, SCCM client settings, distribution points heath across the organisation, SCCM upgrades, WDS/PXE configuration etc.).
  • Troubleshooting remote site build deployments with the assistance of regional IT and non-IT staff.
  • Maintain Microsoft and third-party security update deployment process using SCCM.
  • Group Policy administration of Windows 10 devices / RDS.
  • Manage end user devices (mobile phones and Windows 10) using Intune/Autopilot.
  • Deploy applications via Intune.
  • Provide third level support.
  • Engage with vendors as needed to troubleshoot issues.
  • Documentation and communication of configuration changes in support of change management processes.
  • Own and implement process and technical improvements including process documentation and compliance improvements.
  • Abide by Simmons & Simmons technical governance processes as they apply to project, incident and change management.
  • Develop robust working relationships with second line and regional IT staff and disseminate information to them.

What we are looking for:

Education / qualifications / experience:

  • Bachelor's degree or higher in Computer Science or equivalent demonstrable professional experience.
  • Vendor qualifications related to the technologies or suppliers within scope, such as Microsoft, ITIL, etc.
  • At least five years' experience in a technical analyst type role.

Knowledge and technical skills:

  • 5+ years experience application packaging using Admin Studio/Wise Package Studio.
  • 5+ years experience scripting experience utilizing one of more of the following languages; batch, PowerShell, VBScripting, etc.
  • 5+ years experience designing and integrating new solutions in a large-scale enterprise environment.
  • 5+ years experience using SCCM for remote software distribution (including package creation and deployment), push technology for anti-virus agents and signature files, software patches, remote control, and remote administration of workstations.
  • 5+ years of experience developing and deploying unattended operating system installations for workstations/desktops/laptops with an in-depth understanding of hardware-independent imaging capabilities.
  • Strong technical knowledge of Windows 10, MS 365, Active Directory.
  • Experience troubleshooting and enhancing desktop security and configuration management through system registry, file system security, Group Policy Objects (GPO) and the ability to create custom policies.

General skills:

  • Demonstrate a logical and analytical mindset, with the flexibility to draw on a mixture of general experience and specific knowledge to tackle the variety of challenges described in the brief.
  • The role includes interaction with non-technical users, so requires an ability to relay complex topics in plain English, and with the rigor required in a professional services environment.
  • Basic project management - effective at scheduling and prioritising work, as well as in estimating effort and risk, so that a commitment, once made, is kept.
  • Experienced in working with major suppliers and in managing them to deliver to our business.
  • Comfortable with standard financial analysis to model or present the cost impacts of changing and/or maintaining the solutions covered by the role.
  • Comfortable coaching and mentoring more junior members of IT department.

Here at Simmons & Simmons:

We believe our people define us. Our working environment is genuinely collegiate with a supportive atmosphere and team ethos - we have a reputation for being a friendly culture which we are very proud of. An inclusive and diverse culture, our innovative approach and being truly international are just a few more things that make us, us.

  • Competitive Offer Package including bonus's dependant on role/level, private medical insurance & pension contribution to name a few.
  • Dress 'for your day' Code.
  • Hybrid working approach of 2 days a week required in the office with flexibility dependant on role/team/client demands.
  • A wide range of international offices including: Hong Kong; Dubai; Tokyo; Dublin; Milan; Bristol; Madrid; Singapore.
  • All offices have their own artwork collections - with a Damien Hurst and a Tracey Emin in the London office. We have a long standing history in supporting the art community especially up and coming artists.
  • The creation of Simmons & Simmons Solutions - bringing together the best legal advice from our established legal teams with non-traditional capabilities that enhance, expand and differentiate the Simmons offering.
  • We were ranked as a Times Top 50 Employer for Women and Top 30 Employer for Working Families in 2020.
  • We have Social and Sport Committees contributing to Xmas & Summer parties, end of month drinks and various sporting events.
  • We also have a range of Diversity Network Groups including LGBT+, Emerge (Race & Ethnicity) and The Number One Club (Women's network) who have organised various talks and events firmwide.

If you are interested in finding out more about this position then please contact Emily Rixon-Smith at emily.rixon-smith@simmons-simmons.com with any questions. To apply for the role please click on the link at the bottom of the page/visit the career pages on our website, where there is also a detailed job description.

Additional Documents
Job Description
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