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Job Title Business Change and Adoption Analyst
Department IT
Role Business Services
Job Location Bristol

The role:

The Business Change and Adoption Analyst will play a key role in ensuring change initiatives (projects and demand) meet objectives on time and on budget by ensuring and increasing employee adoption and usage. The role will focus on the people side of change, including changes to business processes, systems and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and usage and minimise resistance. The change and adoption analyst will work to drive faster adoption, higher ultimate utilization, and proficiency with the changes that impact employees. These improvements will increase benefit realisation, value creation, ROI and the achievement of results and outcomes.

While the business change and adoption analyst will not have direct supervisory responsibility, they will have to work through many others in the organisation to succeed. They will act as a coach for senior leaders in helping them fulfil the role of change sponsor and may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions. They will also support project teams in integrating change management activities into their project plans.

Responsibility for the Business Change Standard Operating Procedure, administering, engaging and running the champions and adoption forums and developing and maintaining the IT Business Partner and project intranet sites and IT communications.

What will you do:

• Work with the IT Business partner, project teams, the IT leadership team and the wider stakeholder community to gain a detailed understanding of the mandatory and desired outcomes of project/change activities and develop a suitable and pragmatic change approach and plan.
• Capture, analyse & document business requirements
• Work with key stakeholders to determine the priority of requirements
• Work with stakeholders during the design, build and test phases to ensure the solution meets the needs of the business
• Lead or support project meetings, tracking progress against targets, ensuring commitment from team members to future milestones and recording issues and risks.
• Lead or support maintaining the project risk log.
• Take accountability for highlighting issues, engaging the team to find solutions and ensuring that the necessary remedial action is pursued.
• Provide input into all relevant project and departmental documentation as required to ensure the solution can be maintained and supported in-life; actively support the training team in developing the necessary training for both IT and end-user audiences.
• Support initiatives and create service improvements
• Circulate knowledge across the wider IT function and actively promote knowledge sharing initiatives
• Assist the IT BRP in the development of the lawyer strategy for productivity, documentation and knowledge tools
• Assist the IT BRP to monitor and track business issues and adoption of processes and tools.
• Be proactive in terms of business process and tool configuration suggestions.

What we are looking for:

• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Ability to clearly articulate messages to a variety of audiences
• Effective at building and sustaining relationships across all levels of the organisation, both within IT and beyond.
• Credible in relaying detailed information to a non-expert audience in a manner that creates action and gets results.
• Experience in acting as a point of reference to a delivery team, confident in working and negotiating with technical experts to ensure the project's mandate is achieved.
• Experience of various tools and techniques applicable to breaking down problems, formulating solutions, and tracking and prioritising risks and issues.
• Strong time management, organisation and prioritisation skills, with the motivation to exceed expectations
• (Desirable) Change management certification or designation
• (Desirable) Law and/or professional services experience
• (Desirable) A good understanding of project lifecycle methodologies such as Prince 2 and IT best practice frameworks such as ITIL.

Here at Simmons & Simmons:

We believe our people define us. Our working environment is genuinely collegiate with a supportive atmosphere and team ethos - we have a reputation for being a friendly culture which we are very proud of. An inclusive and diverse culture, our innovative approach and being truly international are just a few more things that make us, us.

  • Competitive Offer Package including bonus's dependant on role/level, private medical insurance & pension contribution to name a few.
  • Dress 'for your day' Code.
  • Hybrid working approach of 2 days a week required in the office with flexibility dependant on role/team/client demands.
  • A wide range of international offices including: Hong Kong; Dubai; Tokyo; Dublin; Milan; Bristol; Madrid; Singapore.
  • All offices have their own artwork collections - with a Damien Hurst and a Tracey Emin in the London office. We have a long standing history in supporting the art community especially up and coming artists.
  • The creation of Simmons & Simmons Solutions - bringing together the best legal advice from our established legal teams with non-traditional capabilities that enhance, expand and differentiate the Simmons offering.
  • We were ranked as a Times Top 50 Employer for Women and Top 30 Employer for Working Families in 2020.
  • We have Social and Sport Committees contributing to Xmas & Summer parties, end of month drinks and various sporting events.
  • We also have a range of Diversity Network Groups including LGBT+, Emerge (Race & Ethnicity) and The Number One Club (Women's network) who have organised various talks and events firmwide.

If you are interested in finding out more about this position then please contact the Recruitment Team with any questions. To apply for the role please click on the link at the bottom of the page/visit the career pages on our website, where there is also a detailed job description.

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