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Job Title
IT Support Analyst - Service Desk
Ref No.
ADM4518
Job Location
Cleveland (Business Services Center)
Work Type
Full Time
Description
Squire Patton Boggs is one of the
world's strongest integrated legal practices. With over 1,500
lawyers spanning more than 40 offices across four continents, the
firm is renowned for its local connections and global influence,
delivering comprehensive legal services across North America,
Europe, the Middle East, Asia Pacific, and Latin America.
Our Global IT Team is currently
seeking an IT Support Analyst to join our team located in Cleveland,
Ohio. We require a minimum of three years computer-operations
experience, preferably in Windows or other Client/Server
environment, knowledge in a MS Office products and document
management support, client-server networks (Windows environment,
specifically) and other network topologies.
This role is responsible for
supporting the end user community with any technology related
questions or concerns. Technology-related queries are received from
internal and external clients via telephone, email, third party
vendors, or walk-ups and recorded in the team's service desk
management tool. IT Support Analysts are not just responsible for
the initial contact and support of the end user community, they are
required to take ownership of tickets and exercise a broad range of
technical and problem-solving skills, investigating, researching,
troubleshooting, escalating and/or resolving issues in an efficient
manner. This is a complex multi-jurisdictional environment with an
emphasis on security, compliance and policy, and analysts need to be
able to exercise sound judgement in dealing with incidents.
Experience with document management systems ispreferred.
This is a non-exempt position.
Scheduled hours are Monday through Friday, 11:00 am to 7:00 pm.
There is periodic overtime and holiday hours in this role.
We offer excellent benefits,
competitive compensation and the opportunity to work in a
professional, collaborative work environment.
Squire Patton Boggs is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, age, religion or creed, sex, national origin, citizenship
status, sexual orientation, gender identity, disability, veteran
status, or any other condition protected by applicable law. This
non-discrimination policy applies to all aspects of employment.
