Reporting to the IT Manager, the Columbus Office IT
Support Analyst is accountable for the quality of local technology
service delivery. The IT Support Analyst works co-operatively with
the Technology Services team and other areas of the Technology
department and is responsible for the implementation, maintenance
and support of PC-based applications, mobile devices, infrastructure
components, and telecommunications within the office, ensuring that
local and firm-wide systems are consistently delivered.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides 1st and 2nd level end-user support for
PC-related and telecommunications issues.
Provides desk-side support and other face-to-face
support services for supported users, such as one-to-one advice,
configuration services, clinics, and proactive maintenance services.
Maintains an accurate and up-to-date audit of
hardware for the office, including PCs, laptops, printers, and
other hardware as directed. Assists with the administration and
maintenance of automated asset tracking tools.
Provide support for hardware, including PCs, laptops,
peripherals, telephones, mobile devices, and printers. Provide
hands-on hardware support, physical deployment/installation and
preventative maintenance.
Ensures that internal and external users of
conference rooms enjoy a professional, high-quality technology
experience. Manage conference room equipment including laptops,
projection, video conference systems, wired and wireless
networking, telephony, printing, digital signage and ancillary A/V systems.
EDUCATION & EXPERIENCE
Bachelor's Degree and/or 2+ years experience in IT
support, help desk training or equivalent combination of education
and experience
Strong customer service experience
Multi-media setup
Experience imaging new systems
Strong communications skills and teamwork
We offer excellent benefits, competitive compensation,
and the opportunity to work in a professional, collaborative work environment.
Squire Patton Boggs is an Equal Opportunity/Affirmative
Action employer. All qualified applicants will receive consideration
for employment without regard to race, color, age, religion or
creed, sex, national origin, citizenship status, sexual orientation,
gender identity, disability, veteran status, or any other condition
protected by applicable law. This non-discrimination policy applies
to all aspects of employment.
