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Front of House / Reception / Switchboard / Hospitality
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Wednesday - Friday
An award-winning city law firm. We
build lasting relationships with public and private sector clients.
It is Travers Smith's purpose to provide the very highest quality of
service to our clients whilst enabling our people to achieve
professional fulfilment in a supportive, inclusive, and enjoyable
The Hospitality team sits alongside
the Reception team under the Front of House umbrella. The team
consists of five team members, who together ensure the smooth
running of the hospitality function and meeting room service
delivery. Illidia Lemos and Abhi Ummat are the Hospitality
Supervisors. They are both available to offer training and support
on an on-going basis. Much like all departments at the Firm, the
Hospitality team boasts a cohesive and friendly culture.
The Hospitality Assistant is a key
member of the Hospitality team, working alongside the Hospitality
Supervisor and reporting to the Front of House Managers. The role
holder is required to support the Hospitality team and ensure high
quality service delivery. The Hospitality Assistant is responsible
for ensuring that the meeting rooms and client areas are presentable
and of a very high standard at all times. In addition to this, the
Hospitality Assistant is responsible for ensuring food is presented
and served in line with Firm standards.
The Hospitality Assistant must be
customer focused at all times, by being visible during service
periods, approachable and quick to exceed expectations in fulfilling
visitors and employees' needs. The role will suit a hands-on
individual with a pro-active approach to service delivery, who is
flexible with the ability to think laterally and solve problems.
Complete early morning meeting room
checks ensuring that all the rooms are set up and ready prior to
any meetings taking place.
Clear and reset meeting rooms as
per meeting room standards to ensure the rooms are clean and fit
Deliver refreshments to the meeting
rooms prior to the start of each meeting.
Take and clear breakfasts, lunches,
and any other food order requests into meeting rooms.
Make and serve drinks upon request.
Setting up and working on on-site events
Keep all facilities clean. Washing
up, loading, and unloading the dishwashers.
Assist with ensuring kitchens and
areas on the floor are maintained in a clean and tidy condition,
in accordance with the company's Hygiene, Health and Safety
policies and procedures.
Ensure bottles of water and
cleaned, refilled and ready to be used.
Unload any deliveries and restock
the trolleys and fridges.
Order and replenish stock when required.
Use Outlook and EMS room booking systems.
Maintain the required standards of
personal hygiene and food handling practices, in accordance with
the Hygiene policy and current legislation.
Report any faults as swiftly as
possible to the designated person/s.
Co-operate with all catering staff
and undertake such duties to ensure an efficient and effective
service is delivered at all times.
Initiate good customer service and
ensure premium service is upheld.
Close working relationship with
Reception team, Client Dining team and Front of House Assistant.
Wider Business Services teams.
Personal Specification -
Knowledge, Skills & Experience
Organised with a proven ability to
manage a demanding workload.
Proactive and pragmatic in approach
with a willingness to develop and take on responsibility.
Excellent interpersonal skills both
in interacting with a team and in delivering client service.
An appreciation and demonstration
of high-quality work and good attention to detail.
Ability to work at speed and
balance a wide range of activities at any one time and at short
Committed, enthusiastic and
Flexible and resilient with good