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Working Pattern

• Wednesday - Friday
• 07:30-15:30/08:00-16:00/09:00-1700/10:00-19:00

Travers Smith

An award-winning city law firm. We build lasting relationships with public and private sector clients. It is Travers Smith's purpose to provide the very highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive, and enjoyable working environment.

Department

The Hospitality team sits alongside the Reception team under the Front of House umbrella. The team consists of five team members, who together ensure the smooth running of the hospitality function and meeting room service delivery. Illidia Lemos and Abhi Ummat are the Hospitality Supervisors. They are both available to offer training and support on an on-going basis. Much like all departments at the Firm, the Hospitality team boasts a cohesive and friendly culture.

The Role

The Hospitality Assistant is a key member of the Hospitality team, working alongside the Hospitality Supervisor and reporting to the Front of House Managers. The role holder is required to support the Hospitality team and ensure high quality service delivery. The Hospitality Assistant is responsible for ensuring that the meeting rooms and client areas are presentable and of a very high standard at all times. In addition to this, the Hospitality Assistant is responsible for ensuring food is presented and served in line with Firm standards.

The Hospitality Assistant must be customer focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling visitors and employees' needs. The role will suit a hands-on individual with a pro-active approach to service delivery, who is flexible with the ability to think laterally and solve problems.

Key Responsibilities

• Complete early morning meeting room checks ensuring that all the rooms are set up and ready prior to any meetings taking place.
• Clear and reset meeting rooms as per meeting room standards to ensure the rooms are clean and fit for purpose.
• Deliver refreshments to the meeting rooms prior to the start of each meeting.
• Take and clear breakfasts, lunches, and any other food order requests into meeting rooms.
• Make and serve drinks upon request.
• Setting up and working on on-site events
• Keep all facilities clean. Washing up, loading, and unloading the dishwashers.
• Assist with ensuring kitchens and areas on the floor are maintained in a clean and tidy condition, in accordance with the company's Hygiene, Health and Safety policies and procedures.
• Ensure bottles of water and cleaned, refilled and ready to be used.
• Unload any deliveries and restock the trolleys and fridges.
• Order and replenish stock when required.
• Use Outlook and EMS room booking systems.
• Maintain the required standards of personal hygiene and food handling practices, in accordance with the Hygiene policy and current legislation.
• Report any faults as swiftly as possible to the designated person/s.
• Co-operate with all catering staff and undertake such duties to ensure an efficient and effective service is delivered at all times.
• Initiate good customer service and ensure premium service is upheld.

Key Stakeholders

• Close working relationship with Reception team, Client Dining team and Front of House Assistant.
• Wider Business Services teams.

Personal Specification - Knowledge, Skills & Experience

• Organised with a proven ability to manage a demanding workload.
• Proactive and pragmatic in approach with a willingness to develop and take on responsibility.
• Excellent interpersonal skills both in interacting with a team and in delivering client service.
• An appreciation and demonstration of high-quality work and good attention to detail.
• Ability to work at speed and balance a wide range of activities at any one time and at short notice.
• Committed, enthusiastic and innovative.
• Flexible and resilient with good problem-solving skills.
• Good level of IT literacy and numeracy skills.