Bird & Bird is an international law firm, with a rare and
invaluable grasp of strategic commercial issues. We combine
exceptional legal expertise with deep industry knowledge and
refreshingly creative thinking, to help clients achieve their
commercial goals. We have over 1,700 lawyers in 32 offices across
Europe, US, the Middle East, and Asia Pacific, as well as close ties
with firms in other parts of the world. If you want to find out more, visitwww.twobirds.com.
The firm offer excellent prospects for progression and our culture
provides all our people with world-class support to achieve their
ambitions and goals.
OUR PROMISE
Bird & Bird is committed to maintaining an inclusive working
environment and we are an equal opportunities employer. We will
actively support and supervise your professional development. For
those with the necessary energy and ability, we will ensure that the
firm is a first-class platform on which you can develop into an
industry leader. We support an agile working environment and are
happy to discuss flexible working. The role offers potentially
significant career progression.
DUTIES AND RESPONSIBILITIES
Deliver high-quality front desk services smoothly and efficiently.
Perform front desk duties, including greeting clients, arranging
mailing and document delivery, maintaining organized records,
updating the telephone directory, office decoration, and general
office administration support.
Answer and screen all incoming phone calls; resolve caller
inquiries or refer them to the appropriate parties promptly.
Manage meeting room bookings and scheduling; liaise with the team
to arrange room setup and food & beverage requests; ensure
meeting rooms are orderly.
Serve as the go-to person to ensure seamless delivery of front
desk services in a professional manner.
Handle daily incoming faxes and emails; screen and dispatch them
to the appropriate parties promptly.
Coordinate office maintenance services and liaise with vendors
(e.g., printers, washrooms, office public areas).
Assist in coordinating office events and work with other
departments to provide necessary support services, such as client
seminars, in-house training, and staff functions.
Coordinate affirmation services.
Manage offsite storage and record-keeping.
Assist with ad-hoc tasks as required.
SKILLS AND ATTRIBUTES
Experience in a law firm or professional services firm is a plus.
Punctual, mature, hardworking, and a good team player.
Positive and 'can-do' attitude, willingness to learn and expand
knowledge and skills, approachability, flexibility regarding hours
and role, and a strong practical/common sense approach.
Confident front desk/client servicing experience with a strong
sense of urgency.
Excellent phone manner, both internally and externally, with the
ability to communicate clearly and listen effectively.
Commitment to delivering high-quality services.
Excellent interpersonal and problem-solving skills.
Ability to stay calm in demanding situations and work well under pressure.
High level of proficiency in MS Office applications.
