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Travers Smith
An award-winning city law firm. We
build lasting relationships with public and private sector clients.
It is Travers Smith's purpose to provide the very highest quality of
service to our clients whilst enabling our people to achieve
professional fulfilment in a supportive, inclusive and enjoyable
working environment.
Department
The in-house Food and Beverage team
are at the heart of Travers Smith, embodying and showcasing the
firm's values to employees and clients, in both the staff
restaurant, Braithwaite's, and the Client Dining Rooms. This is
achieved through the provision of delicious, nutritious food, made
in-house, that has sustainability as it's guiding principle. Coupled
with exceptional service and events that are people focused,
personalised and full of warmth. Central to the success and
development of the team are the close relationships we build with
people across the business, as well as clients.
The Role
As a key part of our highly motivated
team, the General Manager is responsible for maintaining and
developing the high standards of the Front of House operations in
both the staff restaurant and the client dining rooms. They make
sure that all the various teams have the resources and knowledge to
deliver across a wide range of events, as well as a busy lunch and
evening service in Braithwaite's.
The General Manager understands how
their team is a core part of the firm's strategy as to how it
conveys it's values to internal and external clients.
Responsible for identifying,
implementing, managing, and reviewing data. Production of regular
and ad hoc reports in line with BAU and project requirements. Taking
a commercial and innovative approach in all aspects of the role.
Whilst the role is business analysis
focused and ensuring the teams operate at industry standards, it is
crucial that the General manager integrates themselves into the
culture of the team and supports holistically as well as operationally.
As this is an in-house operation, it
would be beneficial to have operated in both contract catering and
in house roles. This will ensure that the General Manager has a
blended approach to the management of all aspects.
Project
The General Manager will be
instrumental in the delivery of the migration and mobilisation
project to our new offices at Stonecutter in Q4 2025/Q1 2026.
The complexity of the migration will
need careful thought and planning in conjunction with the Workplace
operations teams.
Key Responsibilities
Adopt a positive, can-do mindset
into your behaviour and activities every day, leading by example
and helping to create a positive team culture.
Work closely with all aspects of
the business, including Partners, Associates, BD and Marketing,
along with the Events team to ensure the team are continuing to
identify and meet the evolving needs of the business in offering
exceptional and bespoke service.
Manage an efficient and compliant
supply chain in line with our procurement ethics
Ensuring the regular development
and maintenance of the team's knowledge base.
Administer team performance,
conducting Annual Reviews, and regular one-on-ones.
Identify and nurture talent.
Ensure there is appropriate people
resource to meet changing demands of the business.
Prepare weekly and monthly reports
Property and Workplace Director.
Monitor budgets and spend,
challenging costs as required and identifying savings/VFM
Liaise with other teams across the
wider Property and Workplace teams and in Business Services, to
ensure smooth running of service and events.
Manage and deliver departmental projects.
Provide operational support to
identify, track, and ensure delivery of actions and priorities.
Ensure that all decisions and
activities align to our sustainability strategy and sustainable
procurement policy
Work closely with the Workplace
compliance team for all food safety and training plans
Other Responsibilities
Be an active member of the team,
offering practical support in all areas of the team when required,
stepping in in a 'hands on' capacity when required.
Enhancing the visibility and
professionalism of the F&B team within the firm
Key Stakeholders
Director of Property and Workplace
Partners
EA's
BD Events Manager
Senior Workplace Operations manager
Workplace Compliance manager
Procurement and Finance
Personal Specification -
Knowledge, Skills & Experience
Experienced and knowledgeable in
the hospitality and catering industry.
Experience of relocations and or
mobilisations of catering services
Experience of different approaches
to managing a catering operation (in-house vs contract)
Proven track record in team
management, maintaining and growing service level expectations.
Experience supporting and
developing team members to grow professionally and personally.
Dedicated and committed to their
own development.
Highly proficient in managing
challenging situations and making decisions.
Excellent organisational and
project management skills
Commercially astute.
Exceptional verbal and written
communication and interpersonal skills.
Appreciates the benefits and
importance of data, utilising it to inform decisions and implement
positive change.
Experience of catering systems,
collating complete departmental data to produce commercial level
reporting
Can-do attitude and calm under
pressure with ability to influence and direct others
