Travers Smith is a leading full-service law firm, with a
wealth of experience in its areas of specialisation. The firm has a
market-leading reputation for its international expertise in Asset
Management, M&A and Dispute Resolution & Investigations.
Clients include asset managers across the alternative asset classes
(private equity, venture, credit, infrastructure and real estate),
publicly listed and private companies, financial institutions, and
other business enterprises involved in large and complex UK and
cross-border matters, transactions and disputes. Our purpose is to
provide the highest quality of service to our clients whilst
enabling our people to achieve professional fulfilment in a
supportive, inclusive and enjoyable working environment.
The Role
We are seeking an experienced Senior
Print Room Technician to join our in-house Print Room team. The
successful candidate will be responsible for providing expert
technical support, ensuring the smooth operation of equipment, and
delivering high-quality print services to all users.
The Senior Print Room Technician will
work closely with the Print Room Team Lead to ensure operational
targets are met and that print room services are delivered
efficiently and effectively. It is essential that the role holder
appreciates the need for expert, timely and accurate work. The role
will suit a hands-on individual with a pro-active approach to
service delivery, who is flexible with the ability to think
laterally and solve problems.
Key Responsibilities
Ensure all print and finishing equipment is properly maintained,
calibrated, and functioning to full capacity.
Act as a point of contact for all clients and colleagues with
digital and hard copy requests, providing guidance and advice on the preparation.
Proofing prepared electronic bundles efficiently in accordance
with the job requirements.
Troubleshoot equipment issues to minimize downtime and ensure
maximum performance.
Coordinate the delivery of print services in line with the team's
schedule and service level agreements.
Provide expert technical support to team members and users,
including resolving print-related issues and answering technical questions.
Manage and maintain print logs and records to ensure an accurate
overview of print room activity.
Participate in the development and implementation of policies and
procedures to enhance and streamline print operations.
Train and mentor junior team members to develop their technical
skills and their ability to provide excellent customer service.
Deliver Dispute Resolution Trainee Print Room training
Work collaboratively with other teams to ensure print room
services are delivered in line with wider business objectives.
Provide regular reports on print room performance, activities, and
improvement opportunities.
Engage with external suppliers to build and maintain effective
strategic partnerships.
Proactively escalate and service issues to the Print & Records Manager
Personal Specification - Experience, Knowledge & Skills
A minimum of 3-5 years of experience in a print technician role,
preferably in a law firm or corporate environment.
Experience maintaining and troubleshooting print equipment.
Strong industry expertise, wide knowledge of production equipment
and technologies.
Familiarity with software such as Adobe Creative Suite, service
now, e-bible and bundling technology, Microsoft Office Suite and
Fiery Command Workstation
Proven experience of working with a team of technicians.
Excellent communication and interpersonal skills, adapting your
approach to the audience.
Ability to manage multiple tasks and prioritize in a fast-paced environment.
Strong analytical and problem-solving skills.
Demonstratable experience of delivering high-quality customer service.
Demonstrable commitment to professional development and the
development of their team.
Accessibility statement: If individuals have any
accessibility issues when reviewing this document, please notify a
member of the Travers Smith HR team so that the document can be
provided in an alternative format.
Support and Adjustments for candidates: At Travers Smith, we are
committed to ensuring that people who are disabled or have a long-term
condition are empowered in their identity, valued equally, and
listened to. If we can adjust the recruitment process to make it more
accessible, please let us know. For further information please visit
our website: Recruitment - Support and
adjustments for candidates | Travers Smith